Manager, Data Operations- School of Public Health - Hybrid/Remote Schedule at UTHealth in Houston, Texas

Job Description:

What we do here changes the world! UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

We are hiring immediately for a Full Time Manager of Data Operations to join the Center for Health Care Data Project: All Payor Claims Database team as part of the UTHealth School of Public Health in Housotn, TX. This is a Hybrid position working mostly remotely with the expectation of on-site meetings that will occur on an ad-hoc basis. In this position you will assume a lead-role in managing the daily operations of the APCD submission process. This will include registering stakeholders, monitoring month-to-month submissions, resolving issues, crafting messaging, creating reports, managing website information, mentoring direct reports, presentations and instituting continuous improvement.

This is a ground-floor opportunity to craft and own the an important part of the APCD operations as to culture, operations, messaging, relationships. This position will be a dynamic, multifaceted role which will require a lot of context switching between engagement with stakeholders, light technical work, managing direct reports, etc. This will be a large, visible project not on for UTHealth but for the entire state of Texas.

Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care

• Plus many more

Manages, organizes and monitors the day-to-day business operations for the All-Payor Claims Database (APCD) ensuring a smooth data-submission process for all data-submitters. Assists and coordinates data-submitter onboarding, logging and tracking submission issues to resolution, ensuring accurate and timely communication and continuous process improvement. Ensures up-to-date information is available to stakeholders via external websites, social media and quarterly communications. Serves as the first point of contact for all data-submitters engaging with the APCD.

Position Key Accountabilities:

• Builds, motivates, and leads the APCD operations team to ensure alignment with the organizational culture, responsiveness to data-submitters and operating requirements with a commitment to customer satisfaction.
• Designs business processes to ensure completion of all monthly data-submissions and processes.
• Works with other APCD teams to identify problems and analyze system enhancements.
• Monitors the issue-tracking system used to record and monitor service requests. Provides first level of technical support to resolve submission issues, while developing and maintaining a knowledge base of known errors.
• Conducts impact analysis on operational activities and develops detailed work plans of activities and resources for approved projects and activities.
• Provides security administration for data submission portal(s). Engages with data-submitters to ensure they are onboarded to the initial and annual registration process (credentials for data submissions, test successful, etc.) in an efficient and timely manner.
• Coordinates and publicizes the procedures and policies necessary to keep the data-submitter community informed. Develops training materials for data-submitters (documents, videos, tutorials, FAQs) and incorporates materials into the data-submitter engagement process.
• Researches, documents and generates engagement with voluntary APCD data-submitters through social networks and relationship building.
• Develops and maintains a statewide directory of entities expected to submit data to the APCD, both obligatory and voluntary, including updated contact information.
• Manages Human Resources activities for direct reports in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations and salary planning.
• Ensures that the APCD (external/internal) website(s) are updated with relevant information for data-submitters, stakeholders, and the general public. Provide monthly metrics on public web site use including unique visitors, most accessed resources, and user feedback.
• Surveys data-submitters for feedback on process improvement to provide recommendations to APCD leadership and process owners.
• Performs other duties as assigned

Certification/Skills:

• Experience in organizing, implementing and enforcement of data collection policies and methods.
• Experience collaborating with IT teams to resolve operational business issues.
• Experience with Office 365, MS Teams collaboration tools
• Ability to work independently with diverse groups.
• Ability to build relationships and effectively influence through engagement.
• Ability to create ad-hoc reports and presentations in a clear and effective manner.
• Ability to handle multiple activities in a results-oriented environment; highly organized, flexible and meticulous attention to detail.
• Ability to lead teams and to engage internal and external resources as needed.
• Ability to create forward-looking planning calendars for operating and ad-hoc project work.
• Ability to gather and query disparate data-sets and use appropriate data tools for analysis.

Minimum Education:

• Bachelor's degree in Business Administration, Management or a related field.

Minimum Experience:

• Five (5) years related experience in Project Management with demonstrated leadership experience leading small to medium-sized teams or equivalent experience executing multiple work streams.

Physical Requirements: Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects. Security Sensitive:This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215