Customer Quality Engineer Hamilton, Ohio USA RCM at thyssenkrupp Bilstein of America Inc in Hamilton, Ohio

Job Description:

Your responsibilities

SThe Customer Quality Engineer is responsible for supporting the Production in driving quality activities within the production facility through the use and knowledge of the ISO 9001, TS 16949 Quality Management Systems and Quality Tools. This position ensures that quality problems are effectively addressed and that quality standards are being implemented and adhered to within the production facility. The Customer Quality Engineer enhances customer satisfaction through coordinating with the Engineering team in the correction/improvement of products and processes. Works in conjunction with Engineering, Manufacturing and Operations to drive continuous improvement to ensure quality objectives are met and ensure product/process conformity to

Essential Duties and Responsibilities:

• Maintains a safe working environment by complying with all safety and environmental policies in the workplace. Advocates for and promotes a safe work environment by reporting Near Misses and/or other safety and environmental hazards, wearing all required PPE and encouraging others to do the same


• Interacts with customers to drive improvement activities and ensures product and processes meet or exceed customer expectations


• Leads customer zero mile complaint process and ensure effective root cause analysis and permanent corrective action implemented


• Manage Sort activities associated with customer complaints


• Lead Quality activities associated with Launch of new programs. Responsible for PPAP package submission to the customer and associated quality deliverables. Implement Safe Launch plans to prevent internal or customer complaints


• Monitor and Manage Customer web portals for customer complaint management and change management.


• Promote Quality excellence in Cross Functional Teams


• Holds quality investigations and researches resolutions for quality issues and eliminating problems from recurring


• Supports Engineering for qualification of new parts, processes and/or equipment through collection and data analysis


• Performs internal audits on product/processes to ensure compliance to specifications to promote customer satisfaction and zero ppm goal


• Participates in the analysis and disposition of non-conforming product as required


• Interfaces with customers to resolve quality issues and facilitates Advance Product Quality Planning (APQP) and development of work instructions for customer-specific requirements


• Provides training and support to employees on all quality concerns, customer complaints and application of quality methodologies


• Ensures compliance and safety of all activities within the organization standards and policies

Your profile

Qualifications & Experience:

• Proven experience in customer interface role and exposure to problem solving methodologies (8D, 5 Why, Red X, Six Sigma, etc)


• Demonstrated ability to investigate quality problems and to apply sound technical judgement to develop potential solutions


• Familiarity with ISO 9001 or IATF16949 standards


• Demonstrated knowledge of Core Tools (SPC, APQP, FMEA, MSA, Control Plans, etc.)


• Demonstrated knowledge of manufacturing processes and assembly plant processes, procedures, tooling, and equipment


• Exposure of Advanced Product Quality Planning (APQP) and Production Product Approval Process (PPAP disciplines)


• Advanced knowledge of statistical software such as Minitab, Infinity or equivalent systems, along with MS Office suite


• Knowledge of Microsoft Office Products (Outlook, Word, Excel, PowerPoint)


• Excellent written, organizational, and verbal communication skills


• Proven track record of customer interface and ability to manage multiple projects and programs in a fast paced environment


• Proven time management, organizational, problem solving and prioritization skills to successfully complete responsibilities in a timely manner


• Detail-oriented, accurate, timely with strong analytical skills


• Highly organized with ability to work independently as well as part of a team


• Exhibits integrity through fair and ethical behaviors in all activities; maintains accountability for performance


• Proven experience developing work processes to improve outcomes for the team/customers

• Degree in Engineering or equivalent degree in other science or related field.

Your benefits with us

Beyond the competitive benefits and compensation packages, Bilstein of America proudly offers a rich history, steeped in innovation and a lasting commitment to our customers, employees and communities. We invite you to learn more about our culture and company at www.bilsteinrocks.com.

Benefits offered on the first of the month after your employment date:

• Medical, Dental and Optical


• 401(k) with 5% company match (after 90 days of employment)


• Company paid short-term disability (after 6 months employment)


• Paid personal time off


• Annual Company bonus