Customer Service Representative at Oldcastle in Fremont, California

Job Description:

Job ID: 407320


Oldcastle BuildingEnvelope® is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.


The Customer Service Representative role in our Fremont location isn't just a job- it's a starting point to a great career with a great company. We hire motivated individuals who want to grow with us, and we will equip you with the knowledge you need to be successful. We have an incredible track record of promoting from within. You can be our next success story.


This role is perfect for the individual who approaches their work in a professional manner, who loves to be a part of a team, and who wants to help us get better, every single day.


If that sounds like YOU, come join this industry leader!



Job Summary



We are looking for a full-time Customer Service Representative for our Fremont, CA location. This position involves serving customers by providing product and service information, resolving product and service problems, processing orders, and serving as an ambassador (customer advocate) between the customer and the company.



Essential Duties and Responsibilities

• Maintain broad knowledge of clients, products, and services of the organization
• Document customer interactions and transactions
• Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
• Data entry of faxed, emailed, and phone in orders for production
• Coordinate between sales and production to meet customer deadlines
• Communicate with customers to determine expected delivery date and time
• Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments, and following up to ensure resolution
• Answer telephone promptly and transfer callers to appropriate departments
• Greet customers in a courteous, friendly, and professional manner through written and verbal communication
• Provide assistance to all co-workers when needed
• Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job

Requirements

• High School Diploma or GED equivalent (Associates degree preferred)
• Must have computer experience and ability to type numbers with accuracy
• Strong basic mathematical skills, including ability to read fractions
• Minimum of 1-year previous customer service experience, glass industry preferred

Physical Requirements

• This position is a largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers
• To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation
• If visits need to be made to the plant floor, all safety rules related to the plant must be followed

Qualifications



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.



Additional Information

• Only online applications will be accepted
• When applying, please provide full employment history
• Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer
  

What OBE Offers You

• Highly competitive base pay
• Comprehensive medical, dental, and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion

About OBE



OBE has a long and proud heritage. We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family. OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization.


If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.


Date Posted: May 13, 2022



Nearest Major Market: San Francisco

Nearest Secondary Market: Oakland

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