Customer Service Representative at Oldcastle in Los Angeles, California

Job Description:

Job ID: 407139


Oldcastle BuildingEnvelope® is the leading supplier of value-added, glazing-focused, interior and exterior products and services. We design, engineer, test and manufacture solutions in engineered curtain wall, storefronts and entrances, architectural glass, shower enclosures, glazing hardware, windows, railings and more.




Job Summary


Serve customers by providing product and service information, resolving product and service problems, and process orders. Serve as an ambassador (customer advocate) between the customer and the company.




Essential Duties and Responsibilities

• Maintain broad knowledge of clients, products and services of the organization
• Document customer interactions and transactions
• Listen attentively to customer needs and concerns, demonstrate empathy, and be an advocate for the customer
• Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
• Data entry of faxed, emailed , and phoned in orders for production
• Coordinate between sales and production to meet customer deadlines
• Maintain good communication channels with product and support staff
• Communicate with customers to determine expected delivery date and time.
• Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
• Travel with outside sales personnel as required promoting customer relations
• Assist sales staff with expediting orders and communications with the production floor
• Answer the telephone in 3 rings or less and direct callers to appropriate departments
• Greet customers in a courteous, friendly, and professional manner
• Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
• Provide assistance to all co-workers when needed

Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.



Skills, Knowledge, and Ability Requirements



To be considered for the Customer Service Representative position, the following conditions must be met:

• A minimum of 1 year previous customer service experience
• Strong organizational and listening skills
• Ability to work overtime when required
• Ability to work independently and prioritize work with deadlines
• Ability to work in a fast paced, team environment to meet required deadlines
• Ability to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
• Ability to read and perform mathematical calculations, and write measurements in number fractions at a high school education level

• Ability to read, interpret, and understand drawings and specifications
• Computer experience and accuracy in numeric typing
• Previous customer service experience in glass industry preferred

Equipment

• Personal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, and various printers.
• Issued safety equipment

Safety

• This position is largely sedentary; however, caution needs to be taken when lifting files and/or boxes, and opening file cabinet drawers.
• To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at desk/workstation.
• There are occasional visits to the plant floor. In which case, safety rules related to the plant must be followed.

Work Environment

• Primarily works in an office environment with controlled climate.
• Ability to perform light hand work at a computer/telephone station in an office environment.
• Some duties may involve being in a plant environment where noise levels can be moderate to high and be subject to the same general climate conditions of the region (heat, cold, humidity, etc.).
• Chemicals, dust, pollen, and other typical airborne particulate matter are present within the atmosphere of the production floor and may create some odors in the plant. The Company, in an effort to provide its employees with a safe and healthy working environment, limits exposure to chemicals through written procedures, engineering controls, and PPE
  .
  
• While the chemical exposure and odors are under acceptable levels set by OSHA and the WCB, they nevertheless, can be smelled and are handled according to the company's hazardous communication program.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment contract between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.



What OBE Offers You

• Highly competitive base pay
• Comprehensive medical, dental, and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion

About OBE



OBE has a long and proud heritage. We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family. OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization.


If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.


EOE/Vet/Disability--If you want to know more, please click on this link.


Date Posted: May 13, 2022



Nearest Major Market: Los Angeles

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