Technical Field Engineer, Cardiac Rhythm Management - Richmond at Medtronic in Richmond, Virginia

Posted in General Business 8 days ago.

Type: Full-Time

Job Description:

Bring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives.

Careers that Change Lives

In this role, you will lead regional customer and employee education and training activities in support of Cardiac Rhythm Management (CRM) procedure and product launches. Partner with key leadership, field, and cross functional personnel to identify opportunities for and barriers to improving district and region performance. Provide feedback to product development, quality, education, and marketing teams regarding product performance to improve future offerings.

Serve as the customer and field technical resource in CRM. Provide expertise and leadership in the areas of Physician and Fellows education, AHP education, clinical evidence interpretation, and Medtronic employee education. Based on strategic priorities provide implant or clinic coverage as requested by the needs of the region.

A Day in the Life

  • Education and Training

    • Drives regional education and training activities and supports national programs for CRM, specifically:

      • Train and educate internal teams and external customers on CRM procedures, therapies/ products, processes and solutions
      • Continued education and assessment of tenured field team
      • Leads coordination of new-hire training with accountability to hiring manager (DM or DSM)
      • Responsible for new hire field sign-off
    • Understands competitive technology and therapies and can craft a message as to why Medtronic devices provide a competitive advantage. Disseminates competitive information to regional teams. Delivers competitive training to field service and sales staff
    • Delivers tailored training and education on Medtronic products, competitive products, clinical evidence, and the changing marketplace to enhance the technical and sales skills of local sales and service teams and ensure a best-in-class organization.
    • Delivers new product and procedural field training and ensures that all required technical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers.
    • Enhances relationships with current and future stakeholders by delivering strategic and innovative education to promote Medtronic products and therapies while focusing on the clinical value and engages with the Regional Economics Manager for economic value conversations.
  • Technical and Clinical Expert

    • Translates complex technical messaging, dispels competitive claims, resolves complex technical issues, and maintains customer relationships through technical expertise.
    • Understands, Interprets and participates in communication of product and procedure updates and field corrective actions pertinent to Medtronic products and therapies.
    • Collaborates with the Clinical Research Organization relative to clinical studies and physician research.
  • Strategic Partner

    • Partners with sales leadership intentionally and effectively to develop and execute strategic technical and clinical training that meet business goals.
    • Leverages personal district and region-wide relationships and experience to anticipate changes in business conditions
    • Responds to urgent or rapidly changing business needs and partners with sales teams to implement strategic solutions.
    • Builds and strengthens relationships across Medtronic to support collaborative solutions that leverage our unique sales and service teams.
  • Builds Alliances

    • Builds and maintains high trust relationships based on technical expertise and clinical evidence with key customers across the region.
    • Provides expert service at key accounts to establish and reinforce the value of Medtronic technical competency.

Must Have: Minimum Requirements

Bachelor's Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry


Advanced Degree in engineering or nursing

Nice to Have

  • Degree in biomedical engineering or nursing
  • Cath Lab, EP Lab, hospital/clinic, or cardiology experience
  • Experience teaching and educating medical personnel, peers, and technical support personnel
  • Thorough working knowledge of cardiac medical terminology and the medical device industry
  • Excellent customer service skills
  • Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
  • Excellent interpersonal, written/verbal communication skills
  • Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
  • Strong work ethic in accomplishing objectives of the position
  • Expertise with Microsoft tools and other business applications (i.e.,
  • Ability to meet vendor credentialing requirements
  • IBHRE certification (required at Sr and Prin level )

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with temporary or permanent adaptive needs to perform the essential functions.

  • Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile
  • Continuous verbal and written or printed communications, including through electronic devices (mobile phone and PC)
  • Frequent handling of equipment and supplies weighing up to 40 pounds, and moving items from one surface to another at approximately the same level, and from ground level to table height
  • Sitting, standing and/or walking for up to eight plus hours per day
  • Environmental exposures include infectious disease, radiation, MRI, and blood and bodily fluids
  • Ability to wear a 5-7lbs lead apron for extended periods of time
  • Frequently required to manipulate objects, tools and controls
  • Frequent bending or stooping or balancing to manipulate cables and/or manage inventory
  • Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

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