The Lung Health Clinical Education Specialist (CES) will report directly to the Snr. Field Clinical Manager and will have primary responsibility for enabling accelerated clinical proficiency in key accounts and delivering high impact customer education programs. The CES will focus on clinical outcomes in targeted accounts and apply clinical and technical expertise in medical procedures, devices, and course programming. They will also identify, assess and resolve adoption barriers that facilitate education and business goals. S/he should have a strong clinical background and be an expert for the Medtronic Lung Health team. The role will include the setting of education success criteria, providing leadership for achievement of goals for education, and supporting the district and national sales team goals and objectives. This position is field-based and requires up to 70% travel.
Owns the customer implementation process and procedural success metrics to ensure adoption, drive to independence, and encourage growth of program and utilization of Medtronic technologies.
Provide support and guidance to the Lung Health team on the implementation plan. Develop and work with team members to support all aspects of program.
Identify implementation challenges and select the most appropriate avenue for resolution.
Actively engage with and develop trusting relationships with sales team including regional team (DM, SPE, PDR) to ensure a unified approach to the customers and aligned roles and responsibilities to drive region and customer growth expectations.
Gain buy-in by providing consistent communication, metrics and reports on implementation status.
Own program goals and objectives and navigate solutions towards desired ends, while maintaining relationships and supporting consensus.
Encourage and provide constructive feedback to improve performance.
Manage change in a way that reduces the concern experienced by others.
Delivers customer education programs to strategically drive business objectives with a focus on customer requirements.
Guides medical professionals to safely and effectively use Medtronic Lung Health products including, but not limited to, capital, consumables, and technologies that enable procedure success.
Provides oversight for remote customer training events. Develops agendas, hosts attendees, and provides adjunct training in conjunction with the customer. Executes world-class training events for the US.
Confers with directors, managers and other internal customers regarding performance needs to determine training interventions; based on business plans, strategies, account changes and other factors.
In additional to regional responsibilities, will lead educational opportunities at society meetings, trade shows, new hire sales training, and other customer events around the US.
Sets a strong foundation for customer independence and program growth.
Partners with District Manager, Strategic Program Executives, and Procedure Development Specialists to identify current and future needs related to product and program training for identified customers .
Maintain knowledge of the current industry / competitive landscape, healthcare economics, reimbursement, competitors, and competitive products etc.
Interact with Sales, Marketing, R&D, Field Service, Customer Service, and other internal departments.
Resolve customer complaints in accordance with Company policy, and advises management promptly of any situation beyond the CES's ability to resolve.
Remain current with all vendor credentialing requirements which include immunizations and hospital protocol certification.
Must Have: Minimum Requirements
Bachelors degree required
Minimum of 7 years of relevant experience in the health care/medical industry
Nice to Have
Verifiable track record of effective leadership which includes strong technical thinking, ability to command presence, influence management, and successful execution through others.
Ability to establish immediate credibility at all levels, inside and outside the organization
Proven record of ability to educate and guide to desired outcomes
Adaptable, agile process development, ability to assess needs, develop solutions and execute with impact
Demonstrated effective written, verbal, and interpersonal communication skills at all levels of the organization
Demonstrated detail oriented and problem-solving capabilities
Analytical, able to analyze processes and make changes
Strong demonstrated leadership ability
Proven influence, relationship-building skills
Strong interpersonal communication skills
Flexibility and adaptability
Lung Health Principal Field Education Specialist
All the above plus
Offers ideas and participates in preparing training materials, developing course content, determining methodology; and coordinating the development of training aids.
Maintains communication with customers to ensure effectiveness of training.
May utilize trainers with technical expertise.
Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.
Delivers and/or manages special projects assigned and works with other stakeholders to achieve desired results.
Act as a mentor to colleagues or may direct the work of the lower-level professionals.
Manage several aspects of onboarding for new education colleagues.
Uses specialized skills specific to role that have been acquired through additional experience, learning and/or advanced education.
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)