Description: Judge Direct Placement is seeking a LOCAL Customer Service Manager in Arlington, Tx area! The candidate will be responsible for all customer service functions.
Responsibilities:
Manage 7-10 employees including Customer Service Specialist, Custom Materials Specialist, and Purchasing Coordinator
Works with business partners across the company to automate processes
Assist Customer Specialist in troubleshooting orders
Identify and coordinate supplier resources for product training
Act as a resource in resolving customer issues
Identify process improvement opportunities
Supervise and training team members
Provide feedback to other departments of the company
Participate in meetings as requested by management
Requirements:
Strong attention to detail
5+ years experience in customer service
Packaging industry knowledge
Demonstrate time management and multitasking skills
Proficient with Microsoft Office
Ability to use various CRM systems
Contact: jevans@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com