IT Support Analyst at MAA in Memphis, Tennessee

Job Description:

The IT Support Analyst reports to the Director of IT Support Services and supports company and end-user technical needs while providing excellent customer service. This position contributes to the success of the team through thorough resolution of problems, documenting work in the IT support ticketing system, collaboration, and researching enhancements, innovative tools, or process improvements to drive efficiency and improve customer service levels.

The successful candidate will embody and work to reinforce MAA's Core Values. Those values include:

• Appreciating the uniqueness of each individual
  
  


• Communicating openly and with integrity
  
  


• Embracing opportunities
  
  


• Doing the right thing at the right time for the right reasons
  
  

Duties and Responsibilities

• Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data and voice networks.
  
  


• Partners closely with business customers to ensure computing needs are met by providing end user training, assisting with network connectivity, and identifying, troubleshooting, diagnosing, and thoroughly resolving problems.
  
  


• Serves as primary point of contact to set up and maintain network security.
  
  


• Supports organizational information technology initiatives and maintenance by performing some or all of the following: system configuration, infrastructure support, system administration, system analysis, database maintenance, installing and upgrading equipment components and software, and planning for/responding to service outages and other problems.
  
  


• Performs software installations, software updates and hardware maintenance in accordance with documented policies and procedures.
  
  

Required Qualifications

• Bachelor's degree in Information Technology, Business Administration, or other computer related field with 1-3 years of work experience; or an equivalent combination of education and experience required
  
  

Preferred Qualifications

• Previous experience in an IT support role preferred
  
  


• Previous experience making user updates in Active Directory preferred
  
  


• Bilingual or full professional proficiency in English and Spanish strongly preferred
  
  

Knowledge, Skills, and Abilities

• Knowledge of Windows Operating Systems and the Microsoft Office installation process
  
  


• Knowledge of Microsoft Open Database Connectivity (ODBC) connectivity for Microsoft Structured Query Language (SQL) Server
  
  


• Knowledge of Cisco wireless routers
  
  


• Skill in computer hardware troubleshooting including monitors, printers and desktop software
  
  


• Skill in applying critical thinking, analysis and problem-solving methods
  
  

MAA recognizes that talented people are attracted to companies that provide competitive pay, comprehensive benefits and outstanding advancement opportunities. We offer a comprehensive benefits package* including, but not limited to, the following:

• Medical, Dental and Vision Insurance

• Life and Disability Insurance

• Employee Assistance Program

• Vacation, Sick Leave, and Holiday Pay

• 401(k) Retirement Plan

• Tuition Reimbursement

• Adoption Reimbursement

• Apartment Discount

• Opportunities for promotion and internal career advancement

*Eligibility for benefit plans and programs vary based on hours worked and length of employment.

We are committed to providing service excellence and value to those who depend on us at MAA. Our people-first approach has been transforming properties into communities and apartments into homes for over 25 years. As the largest owner-operator of multifamily apartments in the United States - we are established leaders in the real estate space - bringing tremendous opportunities to those looking to build their careers. We invite you to explore our Brighter View and find your place at MAA!

EOE M/F/V/D

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