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Ambulatory Service Representative II - Administration at Kelsey-Seybold Medical Group in Shenandoah, Texas

Posted in Other 30+ days ago.





Job Description:

Overview




Kelsey-Seybold Clinic, a Houston tradition in patient-centered care, is a multispecialty clinic with over 25 locations and comprises more than 500 physicians providing primary and specialty care in a collaborative manner.


With 55 different clinical and non-clinical specialties, you can design a career path at Kelsey-Seybold Clinic that allows you to grow your future in a completely new direction.



Kelsey-Seybold Clinic is changing the way health cares.




Responsibilities



The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check in and check out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.



Qualifications




Ambulatory Service Representative II




Location: The Woodlands


Job Type: Full Time
Department: Administration




EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS




(A = basics; B = preferred)



Education


A.


High School diploma or G.E.D. from an accredited program


B.


Associate or Bachelors Degree in related field


Experience


A.


1+ years of direct face to face customer service experience.
1+ years of cash handling or collections experience.
6 months experience in a customer facing role within a medical office, healthcare setting or other service-related industry.
OR
1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training
OR
1+ years KSC CBO, Managed Care or Contact Center experience.


B.


2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing


2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans.


1+ years of cash handling or collections experience in a medical office setting.


2+ years of direct face to face customer service experience.


Licenses


A.


N/A


B.

Special Skills


A.


Experience with computers and Windows-based software including Word and Excel. Excellent verbal and written communication skills. Basic Math ability. Knowledge of customer service principles and practices. Able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities.


B.


EMR/Epic experience.
Basic calculator skills.


Other


A.


Fluent in English, verbal and written. Professional demeanor, appearance and grooming.


B.


Bilingual- English/Spanish



WORKING ENVIRONMENT



Front Desk


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