Solutions Expert, Programmatic Media (Remote) at Inmar, Inc. in Winston Salem, North Carolina

Job Description:

The Programmatic Solution Expert will act as an extension of Inmar’s Martech client teams and deliver tangible value through the application of Inmar’s Programmatic solutions. As a member of the Client Development team, the Solution Expert will be responsible for developing and maintaining a deep understanding of the CPG industry and Inmar’s role in particular. They will identify opportunities to improve CPG business as well as non endemic business and drive strategic initiatives.

Primary Accountabilities: 

Strategic (40%)

• Consult with customers, providing product knowledge & industry guidance on best practices to effectively leverage Inmar's Programmatic capabilities




• Responsible for providing new product/service ideas based on client needs and being an information source with regard to how Inmar’s products can provide a competitive advantage




• Create proposals for new clients.  Utilize learnings from previous engagements to drive strategy for future initiatives

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Influence (40%)

• Meet quarterly and annual sales quotas




• Establish and develop trusted relationships with an assigned portfolio of clients specifically in the technology organization




• Maintain strong relationships and communication with Sales, Product, Engineering and other key internal teams to support overall client growth




• Collaborate with clients on product and service extensions that could deliver incremental value

Technical (20%)

• Serve as product and capability expert in a pre-sales capacity




• Answer questions from technology teams during the sales process and during the transition to implementation and client success teams 




• Ideate with client and come up with solutions for technology challenges or custom technology implementation and configuration needs during the sales process

Required Skills & Qualifications:

•  Bachelor’s degree or equivalent




• 5+ years of technical account management or customer development experience




• Knowledge and experience working with POS providers, CRM solutions, Loyalty systems, Media technologies and digital promotions




• Client-facing experience ideally with Retailers, Brands and Ad Agencies




• Strong presentation and communication skills including proven ability to effectively communicate with senior leadership




• Ability to travel as needed up to 30%




• Individual Competencies:




• Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and content




• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information




• Talking Initiative - Takes charge and capitalizes on opportunities




• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.




•  Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude 

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The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:  

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.




• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.




• Occasionally required to stand, kneel or stoop, and lift and/or move up to 15 pounds.




• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. 




• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 




• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results. 




• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. 




• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

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