Auto Processor Specialist at Empower Federal Credit Union in Syracuse, New York

Job Description:

Role: To process all new vehicle loan applications, while working directly with the membership to collect all required documentation. Coordinate disbursements and loan closings and comply with all regulatory guidelines.

Essential Functions & Responsibilities:


40% Review all new vehicle loan applications. Stay in continuous contact with the membership to prevent delays in the application process. Verify the data meets credit union, policy, and regulatory guidelines. Ensure accuracy of all reported information. This includes supporting documents, rate, product, and term of the loan.


20%  Work closely with the Underwriting Department to clear applications for processing. This includes collecting, and reviewing, all required supporting documentation from the member and booking the loan in a timely manner.


15% Responsible for providing a high level of member service while servicing and processing member loans using the Empower Brand philosophy.


10% Work closely with the Quality Control Department to ensure we comply on all applications. This includes completing, collecting and verifying all supporting docs.


5% Ensure all loans meet and comply with credit union guidelines.


5% Keeps informed of the latest changes in credit union policies and procedures relating to security, compliance, rates, and consumer protection laws.


5% Perform other department related duties as assigned.
 

Knowledge and Skills:


Experience: Three years to five years of similar or related experience. 


Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. 

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills: Must have good communication skills and ability to work in a fast paced environment.

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods at a time, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. 


 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. 


 

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Please note this position offers a hybrid schedule (remote and onsite).  

Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.