Front Office Supervisor at Commonwealth Hotels in Marietta, Georgia

Job Description:

Description

Position at Radisson Hotel Atlanta Marietta

Join Our Team!

Commonwealth Hotels, LLC. is a superior hospitality management company with "world-class" culture. We are a leading franchisee committed to providing outstanding services to our guests through attention to detail, integrity, pride, and intensity.

Currently, we are looking for a top-performingFront Office Supervisor.

What is in it for YOU?

• Medical, Dental, Vision


• ON DEMAND PAY (NO FEES!) * Access your pay as you've earned it! No cost to you!


• 401K with a company match!


• Vacation/ Personal days & Holiday pay


• Hotel Room and Food and Beverage Discounts


• Travel Discounts for Travel and Food and Beverage


• Personal Days Off


• Online Training Courses


• Commonwealth University (Grow your Career in hospitality)


• Referral Program and Bonus


• Flexible Health Care Spending Account


• Day Care Flex Spending account


• Direct Deposit


• Jury Duty Leave


• Bereavement Leave


• Employee Assistance Program


• Associate of the Month/Associate of the Year/Service Awards


• Free Basic Life & Basic Accidental Insurance


• Voluntary Life Insurance Products for Self, Spouse, and Dependents

Some Key Areas of Responsibility include:

• Approach all encounters with guests and associates in a friendly, service-oriented manner.


• Maintain regular attendance in compliance with Commonwealth Hotel standards as required by scheduling which will vary according to the needs of the hotel.


• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.


• Comply with Commonwealth Hotels standards and regulations to encourage safe and efficient hotel operations.


• Maintain a friendly and warm demeanor at all times.


• Set the standard for guest relations at the Front Desk.

Requirements:

• At least 2 to 3 years of progressive experience in a hotel or a related field is required. A High School diploma or equivalent is required.


• College coursework in a related field is helpful.


• Previous supervisory responsibility preferred.


• Must have a valid driver's license for the applicable state.


• Must be able to convey information and ideas.


• Must be able to evaluate and select among alternative courses of action quickly and accurately.


• Must be able to work well in stressful high, pressure situations, including handling guest objections and disputes to satisfactory results.


• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.


• Must maintain composure and objectivity under pressure.


• Must be effective in handling problems in the workplace, including anticipating preventing, identifying, and solving problems as necessary.


• Must have the ability to assimilate complex information data etc., from disparate sources and consider adjusting or modifying to meet the constraints of the particular need.


• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.


• Must be able to work with and understand financial information and data and essential arithmetic functions.


• Applicants must be able to work weekends & holidays.

Commonwealth Hotels was founded in 1986 and quickly became a superior hospitality management company with world-class culture, sought after for our exceptional guest and associate satisfaction, market premiums, excellent return on investment, and a "Whatever It Takes" attitude. We are a leading franchisee of Marriott, Hilton, and Hyatt brands. Commonwealth Hotels, the home office in Covington, KY, is led by industry executives who have worked together for over 30 years and have over 100 years of combined experience with hotels and city clubs in all markets across the United States. Our Mission at Commonwealth Hotels is accomplished by providing quality Products and Services to our guests through Attention to Detail, Integrity, Pride, and Intensity in all we do. This allows us to develop a special relationship with our guests, associates, and owners, carving out our niche in the marketplace. These actions across the board result in superior sales and financial performance.

As a Company, we believe the true success of our operation rests with the associates who bring life to bricks and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to guests. Our associates' attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, which in turn yields satisfied guests.

At Commonwealth Hotels, "We are an equal opportunity employer and value diversity. Employment is decided on qualifications, merit, and business need." EOE/Drug-Free Workplace

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