The Associate Manager develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.
Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
Defines, analyzes, and tracks department, section, and/or unit measures
Analyzes unit reports and supports the achievement of business unit objectives
Oversees the resolution of highly complex customer conflicts or issues
Oversees the negotiation of highly complex claim settlements
Oversees response to highly complex arbitrations contentions
Manages and oversees performance of vendors
Frequently participates in special projects as a subject matter expert
This job does have supervisory duties
Education and Experience
Bachelor's Degree or equivalent
5 or more years of related experience
Certificates, Licenses, Registrations
Applies highly advanced knowledge of insurance policy, coverage, and regulation
Applies highly advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
Applies highly advanced knowledge of problem-solving and preparation of complex reports for analysis
Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.