Head of UX Strategy & Research at ReedGroup Management, LLC in Westminster, Colorado

Job Description:

Position Summary

This role is a remote role, allowing for a flexible location.

We're seeking a strategic-minded and highly collaborative individual to join our Enterprise Design team as a UX Strategy Lead. In this role, you will develop a deep understanding of the target consumers of Guardian's digital experiences and build UX deliverables that solve complex customer and business problems. You will work closely with business partners to clarify user requirements and deliver experiences (flow mapping, wireframes, prototypes, and dev-ready designs) that provide satisfying & intuitive solutions using human-centered research, strategy and design principles. You will represent the user as you work closely with technology partners to continually evaluate design feasibility against delivery timelines. This role is the fulcrum between business, technology, and design, and shapes the outcome of every project you touch.

You Will

• Conduct and lead experience design projects with a keen focus on consumer/user experience.


• Innovate and evangelize modern, digital-first, mobile-first experiences that lead the company to envision new and better ways of working and connecting with customers.


• Present, articulate and deliver your design vision through concepting, wireframing, prototyping, scenario modeling, and delivery roadmaps.


• Create consumer experience wireframes and flows to demonstrate current and future state experiences.


• Partner with team members to plan, design and conduct research/discovery using a variety of methods (e.g. design thinking workshops, co-design sessions, ethnographies, usability testing), synthesize findings and recommend next steps that are consumer-centered and will drive business growth.


• Coordinate post-research activities and iteratively design needed artifacts (e.g. high-fidelity mockups, prototypes), working with Product Owners and development teams.


• Apply and educate on design principles and business objectives through delivery of work and collaborative partnerships.


• Serve as a mentor to peers and team members.


• Ensure deliverables adhere to Guardian's brand design guidelines and Design System.


• Conduct design reviews to ensure best practices are followed and provide feedback to other designers.


• Ensure deliverables are understood and ultimately executable by digital development teams and effectively support agile user story development.


• Experience with Figma, PowerPoint, Excel, Word.


• Experience with contributing to Design Systems.


• Must be able to manage several initiatives for different stakeholders simultaneously and work well with changing priorities in a fast-paced, agile environment.


• Must be highly collaborative and be able to work in a multi-disciplinary (technical and non-technical) team environment.


• Excellent communication, problem solving and customer service skills with the ability to translate technical detail into non-technical information.


• A proven ability to learn quickly, and coordinate activities in a highly visible manner


• Lead with empathy, compassion, and integrity; embrace each moment with kindness, listening and vision; prioritize inclusivity


• Understand and apply the importance of accessibility for users with disabilities.

A bachelor's degree in design (User Experience, Service Design, Interaction Design, Product Design Industrial Design) or 7 years in design experience is preferred.

Location & Vaccination Requirements

• The primary location for this position is remote, with an "at home" work arrangement.


• Covid - 19 vaccinations not required unless you voluntarily visit one of our campus locations or are attending an in-person company sponsored event.

Our promise

Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards

We offer

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.


• Competitive compensation package.


• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.


• Life and disability insurance.


• A great 401(k) with company match.


• Tuition assistance paid parental leave and backup family care.


• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.


• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.


• Employee Resource Groups that advocate for inclusion and diversity in all that we do.


• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

Guardian has been helping people protect their futures and secure their lives for 160 years. Every day, we serve approximately 29 million people through a range of insurance and financial products. We help people and their families pursue financial security and well-being in life, health, and wealth. We help companies take care of their employees. And we help people recover and thrive after unexpected loss.

From our founding in 1860, when a community of immigrants joined together to insure and protect their businesses and families, doing the right thing for our policyholders and customers has guided everything we do. Our dedication to customers has helped us remain one of the most highly rated in client satisfaction and financial strength. And as one of the largest mutual insurance companies, we know what matters most: putting the needs of our customers first. Because everyone deserves a Guardian. Learn more about Guardian at www.GuardianLife.com.

© Copyright 2021 The Guardian Life Insurance Company of America, New York, NY

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.