Senior Client Executive, Large Market at Guardian in Los Angeles, California

Job Description:

Do you have a passion for doing the right thing for customers and making their experience the best they could possibly imagine? Are you a team player who is adept at collaborating across internal teams?  Is a culture where “We Do the Right Thing,” “People Count,” “We Courageously Shape our Future Together” and “We Go Above and Beyond for the People We Serve” important to you?  If so, Guardian is seeking a Sr. Client Executive, Large Market who will be the main contact for the client relationship with direct accountability for client satisfaction and enhancing the client experience.

This position also leads strategic initiatives and process improvements for efficiency, capabilities, and customer experience improvements. This position is accountable to meet/exceed customer expectations, sustain profitable growth, increase sales, and retain clients. This position will work collaboratively with the Field Sales Leadership, Core Market segment, Practice Leaders, Distribution Operations, Underwriting, Products, Change Management, and other key business areas.

 

You will:

• Assume overall responsibility for proactively managing enterprise-level Plan Holder accounts of 1,000+ lives with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved.


• Build strong relationships with clients and brokers/consultants through consultative client management.


• Work collaboratively with the respective sales office for account strategy and position.


• Strategically managing the lifecycle of a client to drive the right solutions for their benefit programs.


• Balance the needs of the client with that of the business.


• Achieve yearly financial growth goals. 

You are:

A proven leader who inspires others and is focused on driving human achievement. You understand both sales and client management and the Group Benefits business, including products, the service model and distribution dynamics. You are an excellent communicator who can make complicated concepts easy to understand. You are action-oriented and focused on continuous improvement. You are customer focused, creative, influential, drive change, and are an expert at motivation and change management.

 

You have:

• BA or BS degree preferred or equivalent work experience


• Minimum of 10 years of group insurance experience servicing accounts and/or account management


• Strong customer service acumen


• Demonstrated success in dealing with brokers/consultants as well as sophisticated clients


• Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client


• Ability to leverage all sales enablement technology, training and tools with proficiency in key technology platforms:  Microsoft Office suite: PowerPoint, Word, Outlook, Teams; Concur; Tableau, Salesforce


• Ability to operate in a virtual environment and effectively build rapport virtually


• Ability to adapt to changes in a fast paced and dynamic environment


• Depth of experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products and Absence Management, online enrollment, experience rating, dental network analysis processes.


• Consultative selling skills and the ability to influence and persuade


• Excellent in-person or virtual communication, presentation, consultative selling, and relationship building skills


• Team player with ability to build relationships and effectively interact both internally and externally with people at all levels of the organization and customer orientation


• Ability to collaborate across internal teams including collaborative selling


• Strategic and critical thinking and basic math skills


• Openness to change and new ways of working across the board, but specifically including the ability to execute new strategies/tactics to drive results to maximizing current broker base


• Ability to exercise sound judgment and deal with conflict


• Ability to exude confidence and demonstrate optimism and positive attitude


• Advanced organizational and time management skills


• Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements

 

Location & Vaccination Requirements:

• Work From Home or within a Home Office or RGO


• Covid – 19 vaccinations required for this position

Any offer of employment will be contingent upon the candidate’s affirmation of being fully vaccinated prior to commencing employment in the new role. New hires will have five business days from their start date to provide proof of vaccination through our Vaccination Status Confirmation Form. “Fully Vaccinated” means that at least two weeks have elapsed since you received the recommended number of doses of any COVID-19 vaccine that is currently fully approved, or authorized for emergency use, by the Food and Drug Administration or that have been listed for emergency use by the World Health Organization.

If an applicant is unable to be vaccinated due to a medical condition or a sincerely held religious belief, practice or observance, Guardian may provide reasonable accommodations. This policy may not apply to any Guardian colleagues working in a local jurisdiction (state, county, or city) that implements a law prohibiting a private employer from requiring vaccination, unless there is an applicable vaccine mandate from the federal government that would supersede the vaccination laws of the local jurisdiction. Guardian, in its sole discretion, may modify or terminate this requirement at any time. 

 

Travel:

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  Frequent travel to Regional Group Offices, Home Office or training (<50% of time)

  
  

 

Our promise:

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  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

  
  

 

We offer:                            

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way


• Competitive compensation package


• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period


• Life and disability insurance


• A great 401(k) with company match


• Tuition assistance paid parental leave and backup family care


• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent


• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best


• Employee Resource Groups that advocate for inclusion and diversity in all that we do


• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

 

About Guardian:

Guardian has been helping people protect their futures and secure their lives for 160 years. Every day, we serve approximately 29 million people through a range of insurance and financial products. We help people and their families pursue financial security and well-being in life, health, and wealth. We help companies take care of their employees.  And we help people recover and thrive after unexpected loss.

From our founding in 1860, when a community of immigrants joined together to insure and protect their businesses and families, doing the right thing for our policyholders and customers has guided everything we do. Our dedication to customers has helped us remain one of the most highly rated in client satisfaction and financial strength. And as one of the largest mutual insurance companies, we know what matters most: putting the needs of our customers first. Because everyone deserves a Guardian. Learn more about Guardian at www.GuardianLife.com.

 

© Copyright 2022 The Guardian Life Insurance Company of America, New York, NY

 

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

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