Job Description:
Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
ADP is hiring an Implementation Specialist II. In this position, you'll leverage our top-ranked training programs and world-class service guidelines to create exceptional onboarding experiences for each product or service implementation.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
RESPONSIBILITIES:
- Implement ADP's solutions to non-complex clients, following ADP guidelines, and in accordance with client expectations
- Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
- Review orders for accuracy and then implement the solution in a very prescribed manner according to guidelines and training
- Follow solutions and implementation guidelines as indicated by the client
- Work with client for the first few product runs until clients are successfully up and running
- Work under direct supervision to resolve issues and provide solutions
- Remain engaged with client throughout implementation, until client is successfully running ADP solutions
- Interact/collaborate with ADP associates in sales and customer service
- Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise
QUALIFICATIONS REQUIRED:
- 1 to 3 years of experience working in a client service/customer service environment or systems integration environment
- High school diploma or equivalent in education and experience
