This job listing has expired and the position may no longer be open for hire.

Surveillance Operator I Full Time (Isle) at Caesars Entertainment in POMPANO BEACH, Florida

Posted in General Business 30+ days ago.

Type: Full-Time




Job Description:

ESSENTIAL DUTIES & RESPONSIBILITIES

  • General:

    • Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
    • Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
    • Monitor activity for criminal activity, violation of Florida gaming regulations, and/or violation of company policies and procedures.
    • Appropriately record activities and report observations to company and Florida Racing and Gaming Commission officials.
    • Appropriately record surveillance activity in daily log.
    • Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
    • Have complete knowledge of all casino events and promotional activities.
    • Keep work area in a clean and orderly manner.
    • Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.

    • Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

      • Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
      • Perform other duties as assigned or reasonably requested by any member of management.

  • Operating Principles : Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards.
  • Tools and Technology : Computer station with email, Microsoft office software, Dallmeier digital system, casino tracking programs (CMS, Micros, SDS), surveillance/security computer database, two-way radio, telephone with voice mail system, fax, and copier.
  • Licensure : Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License. . Must be at least 21 years of age. Three (3) years of tax returns required.

    • QUALIFICATIONS

  • Experience: One to two years of surveillance experience preferred. Gaming industry experience is preferred.
  • Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of all gaming regulations and internal controls for all casino departments, promotions, games, and events. Knowledge of surveillance equipment, including CCTV cameras and monitors, alarm systems, and listening devices. Knowledge of casino games and internal controls. Knowledge of gaming laws and regulations.
  • Skills: Ability to write clear and concise reports using correct grammar and punctuation. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Being aware of others' reactions and understanding why they react as they do. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. Actively looking for ways to help people.

    • PHYSICAL DEMANDS AND WORK ENVIRONMENT

    The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Physical Demands: Required to sit; use hands to finger, handle, type, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, bend, or crouch; and talk and hear. The team member must occasionally lift and/or move up to 10 pounds; and stand and walk. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary.
  • Work Environment: A casino environment exposed to bright flashing lights, noise, beeping alarms, smoke and varied temperatures. Use of elevator and stairs. The surveillance room is a secured, locked office environment. The noise level in the work environment is usually reasonably quiet.

    • At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

    Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

    Protect casino assets via CCTV, in accordance with IRGC regulations and internal controls. Promote Family Style Service through actions and positive attitude.





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