Application Developer- Avaya Telephony-Remote Eligible (w/in Iowa) at University of Iowa in Iowa City, Iowa

Job Description:

These positions are primarily remote but may be required to work onsite at times. Remote work must be performed at an offsite location within the state of Iowa. Successful candidates must comply with requirements of the remote work program and related policies.


Position Summary:


University of Iowa Hospitals and Clinics department of Health Care Information Systems (HCIS) is seeking Application Developers to provide technical and project management support for the design, configuration, and implementation of various communication solutions. These individuals will provide technical support related to the ongoing maintenance of these solutions, including the consultation, training, and integration into clinical and business operations.

Core job duties include:

• Provide technical consultation and recommendations in the design/development of new or revised applications related to enterprise communication and collaboration solutions.
• Support institutional initiatives and projects of varying size and scope by developing project plans and assisting project teams in meeting goals and objectives.
• Provide troubleshooting and technical assistance for user community to resolve technical issues and concerns.
• Support ongoing maintenance and documentation of enterprise communication solutions and applications through testing and upgrade activities.
• Collaborate with customers to identify functional requirements for communication and collaboration systems offerings.
• Collaborate and establish strong working relationships with customers, vendors, and peers to support communication solutions.
• Suggest, support development, and maintain detailed support plans associated with ongoing maintenance and support of communication and collaboration systems service lines and related applications.
• Research, review, troubleshoot and analyze system opportunities and problems to identify solutions and/or make appropriate referrals.
• May travel to customer sites in support of the implementation or upgrade of mobility and other communication systems services.

• Assist with triage of customer support calls from users 8-5 Monday-Friday. Provide some 24x7 on-call support.

Health Care Information Systems: Provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research. H

HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. We strive toward creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.


Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure-b


Salary: $53,000 to commensurate - Paygrade 4B

University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits


Percent of Time: 100%


Location: 200 Hawkins Drive, Iowa City, IA


Staff Type: Professional & Scientific


Type of Position: Regular



Position Qualifications:



Education Required


Bachelor's in a related field or an equivalent combination of education and related application development/support experience.


Required Qualifications

• Some current relevant experience, typically 3-5 years, in the development and/or support of applications used by non- technical customers to support and enhance business processes.
• Experience contributing to an integrated information system implementation cycle though areas such as design, workflow analysis, build, training, implementation, testing and support.
• Demonstrated experience working with end-users to analyze and define system requirements, understand business needs, and convert business requirements into functional/technical specifications for complex integrated systems.
• Demonstrated ability to multi-task, work independently as well as cooperatively with others, with a strong focus on customer service.
• Ability to communicate effectively both verbally and in writing with technical and non-technical staff.
• A valid driver's license and ability to meet UI Fleet Safety requirements
• Demonstrated job-related experience and/or commitment to diversity in the work/academic environment.

Desirable Qualifications:

• Experience working with and supporting any of the following communication systems: telephony, voice mail, call recording, on-call calendars, emergency notification systems, RF paging system/pagers, other mobile communication systems, preferably in a healthcare setting.
• Project Management experience implementing and managing multiple small to large-scale projects.
• Experience collaborating with technical and non-technical staff on system implementation projects, including development of system and process documentation.
• Proficiency with Microsoft Suite of products (Outlook, Word, Excel, Visio, OneNote, PowerPoint).
• Experience working in an academic medical center.

In order to be considered, applicants must upload a resume(under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Renae Farmer (renae-farmer@uiowa.edu)


Additional Information

• Classification Title: Application Developer
• Appointment Type: Professional and Scientific
• Schedule: Full-time

Compensation

• Pay Level: 4B
• Starting Salary Minimum: 53,000

Contact Information

• Organization: Healthcare
• Contact Name: Renae Farmer
• Contact Email: renae-farmer@uiowa.edu

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