Posted in General Business 30+ days ago.
Type: Full-Time
Patient Experience Specialist (PXS) - Full Time, Days (Culver City)
We are hospitals and affiliated medical groups, working closely together for the benefit of every person who comes to us for care. We build comprehensive networks of quality healthcare services that are designed to offer our patients highly coordinated, personalized care and help them live healthier lives. Through collaboration, we strive to provide all of our patients and medical group members with the quality, affordable healthcare they need and deserve.
The Patient Experience Specialist is responsible for establishing, leading, coordinating and the oversight of the hospital's comprehensive program to continuously improve the experience of patients and to promote an organization wide approach to patient-centeredness and engagement. The PX Specialist serves as a change agent and works closely with hospital leaders in identifying priority areas, developing goals, planning improvement, and measuring effectiveness. Recognizes that the patient experience encompasses quality, safety and service encounters, and that sustained improvement requires an engaged workforce.
Job Responsibilities/Duties
Minimum Education: Bachelor's Degree in healthcare, business or related field and/or combination of equivalent work/education experience preferred.
Minimum Experience: Five (5) years of experience in Hospital, Health Plan or Physician Office/Group setting required. One (1) year previous experience in PX preferred. Previous Supervisory and/or Management experience preferred. Bilingual skills to communicate effectively with patients and families. Strong written and verbal communication skills. Strong planning, organizational, and change management skills. Computer literacy and proficiency with MS Office Products including Word, Excel and PowerPoint. Demonstrated ability to influence, develop and lead employee at all levels. Ability to maintain flexibility and work well in a fast paced, constantly changing environment. Ability to establish and maintain effective working relationships across the organization.
Req. Certification/Licensure: None.
Employee Value Proposition
Prospect Medical Holdings, Inc., is guided by a diverse and highly experienced leadership core. This group maintains the vision that has made Prospect a needed difference-maker in the lives of so many patients today, and many executives contribute to our continued efforts. As a member of our highly effective team of professionals you will receive:
To apply for this role, or search our other openings, please visit http://pmh.com/careers/ and click on a location to begin your journey to a new career with us!
We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.
EEOC is the Law: https://www1.eeoc.gov/employers/poster.cfm
Keywords: Hospital Administration, Admin, Patient Experience, PX, Acute Care Hospital
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