Product Manager, Groups & Meetings at IHG in Atlanta, Georgia

Job Description:

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

Purpose of the Role – (Summary)

Responsible for delivering quality products across the digital experience (Sales, Mobile, Hotel Website, or Revenue Management). This role coordinates among business stakeholders, vendors, software developers, technical engineers, designers, data analysts, and other functional subject matter experts to create a comprehensive and holistic roadmap that addresses both short term and long-term needs specifically in the groups and meeting market.  The Product Manager, must be able to work at the at the tactical level (analyzing data, solving problems) as well as ideas/suggestions to optimize the products. The Product Manager will prioritize and activate said roadmap, ultimately managing the end-to-end product lifecycle from ideation to launch to adoption to optimization in an agile methodology, pivoting as needed in response to stakeholder and customer needs.  They will also support in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams.

Essential Duties and Responsibilities – (Key Activities)

• Identify product opportunities far in advance of obsolescence, drive strategic planning, and articulate topline business requirements


• Lead your product through design, develop, and implement a prioritized product roadmap


• Source data and craft test plans to ensure data-driven decisioning; use insights to inform priority of work


• Proactively seek input from stakeholders to align the roadmap against business and customer needs


• Regularly report on product performance post launch, drive product adoption, and lead optimization plan


• Make recommendations and refinements to the product backlog based on learnings


• Manages and grooms the product backlog; makes future decisions based on the value that will be delivered


• Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class


• Formulates, tests and refines assumptions and hypotheses through user research and testing


• Creates, prioritizes and accepts user stories; incorporate them into release planning


• Manage product lifecycles: continually evaluate product performance and key customer insights and ensure new product needs are identified far enough in advance to address needs before product obsolescence.  


• Communicate product information: including product roadmap, specifications, value proposition, sales tools training tools and competitive information to stakeholders. Provide status updates to PMO for regular reporting cycles.  


• Writes technical user stories


• Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments


• Provide regular updates to leaders and partners, sometimes catering the message depending on audience

Key External Relationships –

• Outside creative agencies: to discuss creative services and production


• Vendors: interactions relating to data, reports, tools & systems and/or to coordinate projection of materials and bid projects


• Owners: have an owner mindset and involvement with occasional owner summits

Key Metrics:

• Groups & Meeting sales products (MeetingBroker, Delphi)


• Hotel Websites


• Hotel Services


• Hotel Content


• Guest Reservations

What we need from you

Required Qualifications

Bachelor’s degree in Information Technology, User Experience, Customer Experience, Statistics, Business, or a relevant field of work, or an equivalent combination of education and work-related experienced.

Experience

3 - 6 years of relevant work experience as a Product Manager in a modern software development company and/or industry experience.

Skills & Technical Experience

• Expert knowledge of the IHG digital landscape as well as strong familiarity with competitors and other eCommerce websites to understand trends and best practices


• Able to recognize when and how to pivot with ease and effectively deliver.


• Demonstrated deep knowledge and understanding in a specific area of expertise including products.  


• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Demonstrated ability to present new concepts, research findings, and business outcomes to various groups including corporate clients, senior management, potential vendors, and industry consultants. 


• Demonstrated program management experience with modern, established product management processes in organizing, planning and executing projects from conception through implementation. Demonstrated attention to detail and ability to manage multiple tasks/clients required.   


• Demonstrated experience in detailed product development discovery, documentation, and design work.  


• Demonstrated analytical skills and ability to perform research and use the results of analysis to make effective strategic decisions. 


• Demonstrated proficiency with MS Office products (Word, Excel, PowerPoint)


• Demonstrated ability to adapt tactics and strategies to fast moving, rapidly evolving marketplace required 


• Demonstrated ability to use prototyping or simulation in product creation 


• Experience in formal requirements methodologies such as vision, scope, context, use cases, etc.


• Strong story teller, is able to formulate cohesive messages with meaningful and impactful points that resonate with target audience.

Preferred:

• Demonstrated hotel industry knowledge reflecting the entire customer experience journey (reservations – stay – loyalty – on-property, and ongoing relationship management). 


• Have an entrepreneurial spirit with a keen eye for identifying new market opportunities and transforming that into an actionable plan


• Thrive in ambiguity where the solution doesn't exist and the problems aren't fully known


• Results driven candidate that can take an idea and develop a strong business case that will become the team's roadmap


• Knowledgeable in technology and enterprise software


• Ability to work and lead across all parts of the organization


• Comfortable and experienced in presenting product vision/strategy to large and senior audiences

Majority of work is performed in a normal office environment in a Hybrid model.

Some travel required as needed (generally less than 10%)

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.  IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.  

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued.  We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.  

Not Applicable for Colorado Applicants.

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