Front Desk at Willo Salons in Roseville, California

Job Description:

The Position Description below is intended to describe the general nature and level of work being performed by people assigned to this job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the discretion of supervisors.

The main responsibility of this position is to provide outstanding customer service to Willo guests and perform Front Desk duties in accordance with Willos performance and service standards. Key accountabilities of this position include the tasks listed below.

Essential Duties and Responsibilities:
Greet and check in guests upon arrival. Always go above and beyond to give each guest an unforgettable experience.Check out guests. You are held responsible for ensuring that all services are charged for in addition to suggesting products, and pre-booking their next appointment.Perform confirmation calls, answer incoming guest calls, capture guest data, book appointments, up sell add-on services that may pop up when booking the appointment.Stock retail shelves as necessary when product is low, or retail product order is delivered. Clean retail shelves on a regular basis.Responsible for continuous product education so you can answer any questions for the guest.Salon cleaning as determined by management.

Other
Knowledge of artists at salon location to include services provided, specialties, level etc.Handling cash, including bank deposits and distributing gratuities.Perform all necessary functions in the salon as requested, to keep the entire team on schedule. If you have downtime you are to remain productive. This can include laundry, general cleanliness of the salon, assisting walk-in retail guests, etc.Attend quarterly meetings as required.Ability to attend and satisfactorily complete all company education as required.Ability to work retail hours including weekends, holidays and special events as needed.Present and reinforce a professional appearance always, in accordance with the dress code standards.Ability to multi-task in a fast-paced environment.Intermediate computer skills.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, or feel; reach with hands and arms; talk or hear; and smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The work is performed in a typical salon/spa environment.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.