Position Summary: Directly responsible for the daily operational activities necessary to assure that all functions of the Centralized Scheduling Unit are performed in the most efficient and effective manner, to promote public relations by being friendly, professional and respectful and to guarantee the flow of accurate medical, insurance and demographic information throughout the system.
Education: High school diploma required; two years of college or prescribed course of study in business or healthcare field preferred.
Experience: One to two years' experience in health care or closely related environment or customer relations required.
Special Qualifications:
Experience in automated systems
Knowledge of third party payers
Knowledge of basic medical terminology
Ability to type 40 wpm
Excellent customer service skills
Problem solving skills
Ability to handle multiple tasks simultaneously
Knowledge of general legal and regulatory requirements relative to home health or ability to learn information quickly
Degree of Supervision Required: Performs complex, responsible, coordinated and evaluative functions under general, direct and periodic supervision of the department manager. Must be capable of working as part of a team.
Personal Protective Equipment: None required.
OSHA category III for bloodborne pathogens.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.