Fairmont Gold Manager at Fairmont Chicago - Millennium Park in Chicago, Illinois

Job Description:

Fairmont Gold Manager

Fairmont Gold, the brand's exclusive lifestyle offering, features warm and personalized service with amenities such as a private reception desk and a comfortable guest lounge. The Gold floor is dedicated to a consistent high quality of service designed to meet the needs and expectations of the business executive and leisure traveler. The Gold Floor has an exclusive, dedicated and attentive management team that provides the finest level of service and commitment to hospitality excellence. Guests enjoy private check-in and check-out services in our Fairmont Gold reception area on the 9th floor. Guests can also access a comfortable private lounge with floor-to-ceiling windows that showcase spectacular views. The lounge offers an honor bar, cocktail-hour hors d'oeuvres, juice and bottled water, and a complimentary deluxe continental breakfast daily

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Daily supervision of the Fairmont Gold Operation to ensure the highest level of guest satisfaction and Fairmont Standards are followed at all times.
• Daily, reviewing Fairmont Gold reservations to ensure all guest requests are met
• Unparalleled attention to detail with respect to every facet of the operation
• Use the Fairmont Revenue Management philosophies to control the Fairmont Gold room inventory including upgrades, upsells, out of order rooms, sell outs, preventative maintenance and special room projects.
• Build a strong working relationship with the Front Office (front desk, concierge, bell/door and royal service) and Housekeeping departments to sell and promote Fairmont Gold within the hotel.
• Establish and maintain communication with all Fairmont Gold colleagues on a daily basis
• Provide strong and effective communication with all other departments, highlighting Fairmont Gold requirements to ensure the proper level of service to our guests
• Maintain and provides clear, concise, and accurate information to guests about attractions, dining, special events, and other available services.
• Develop and maintain contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the area

Your Experience And Skills Include

• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Your Team And Working Environment

• 
  Fairmont Chicago, Millennium Parkis a 4 diamond hotel in the heart of downtown Chicago. Ideally situated in the front yard of millennium Park, the hotel is steps from the city's rich cultural sites such as Magnificant Mile, Lake Michigan and the theater district. The hotel features 687 rooms and 63,000 sq. ft. of flexible meeting space.
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

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