Fiber Engineer at Crown Castle in King of Prussia, Pennsylvania

Job Description:

Position Title: Fiber Engineer (T4)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is a Fortune 500 company, publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

This position is part of the district Break-Fix team. Position requires experience with designing fiber networks and route details and experience with outside plant and inside plant cable construction in aerial and underground facilities. Position also requires the capability to manage multiple construction contractors remotely. From identifying appropriate testing requirements to troubleshooting with techs in the field, this position is part of a dedicated day-team responsible for managing all trouble tickets in Eastern PA, Southern NJ, and Delaware.

Responsibilities

• Utilize engineering and construction knowledge to repair fiber breaks in the field by troubleshooting OTDR shots and managing contractors remotely.


• Manage all trouble tickets from during weekdays shift, collaborate with teammates throughout specific shifts.


• Troubleshoot damaged fiber by working directly with Field Operations and external vendors to restore customer service in under 10 hours Mean Time to Repair (MTTR)


• Work jointly with the NOC, Field Operations and Change Management to isolate and restore fiber impairments.


• Analyze OTDR shots to isolate the damage.


• Update records and GIS-mapping system in real-time while outage is being repaired.


• Design fiber route and create necessary splicing prints for vendors performing splicing work within an active backbone.


• Proactively provide robust and timely updates to the NOC throughout an outage so that the NOC can effectively update our customers.


• Provide customer-obsessed service when managing trouble tickets by escalating to Supervisor accordingly, owning the customer’s experience and suggest creative repair plans to decrease MTTR.


• Problem solve issues that may occur in the field and manage repair plans based on priority


• Communicate effectively with teammates, vendors and internal partners.


• Review invoices for trouble ticket dispatches and ensure as-builts are updated accordingly.


• Manage permanent repairs projects for areas prone to outages.


• Understand prevailing rates for all construction work and ensure Crown Castle is receiving competitive rates for quality work.


• Ensure all work is completed in accordance with Crown Castle construction standards, processes, and procedures.

Education/Certifications

• High school diploma or equivalent


• Minimum two (2) or more years technical degree or equivalent work experience


• A valid driver’s license required

 Experience/Minimum Requirements

• One (1) to three (3) years or more of fiber engineering and construction management experience, one (1) to three (3) years or more of direct telecommunications experience with three (3) years + of supervisory contractor construction experience preferred


• Knowledge of Outside Plant Construction techniques (aerial & underground) preferred


• Familiarity with test equipment and techniques for performing OTDR, Optical Power Meter and Passive Intermodulation (PIM) testing preferred


• Working knowledge of NESC, NEC and OSHA standards preferred

Expectations 

• Excellent communication and organizational skills


• Strong level of ownership exhibited consistently


• Strong technical skills with attention to details


• Strong interpersonal skills with a high level of integrity


• Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills


• Ability to thrive in a dynamic problem-solving environment


• Ability to multi-task in a fast-paced environment


• Basic telecommunications experience/knowledge


• A positive attitude and desire to deliver exceptional results for our customers.


• Personal commitment to safety, integrity, and continual professional development


• Enjoys the problem-solving and fast-paced environment of break-fix work

Organizational Relationship

Reports to: Supervisor of Network Construction

Title(s) of direct reports (if applicable):  None

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week).  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. Position will require on-call rotation involvement. 

Additional Information: Where legally permitted, an offer of employment is conditional upon you providing proof that you are fully vaccinated against Covid-19 as of your first day of employment.

#LI-TD1 #LI-Hybrid

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Construction

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