Posted in Other 30+ days ago.
Type: Full-Time
Job Summary:
Responsible for answering, processing, and documenting all calls from customers and representatives. Acts as
service liaison between the customer and internal operational staff, and delivers exceptional customer service at
all touch points
Essential Duties and Responsibilities:
Competencies:
Education and/or Experience: (includes certificate & licenses)
This job description supersedes all prior job descriptions and is intended to describe the general content and
essential requirements for the position listed above. It is not to be construed as an exhaustive statement of
requirements, duties and responsibilities. Management reserves the right to add or change the duties of this
position as required at any time.
QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has
an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment
and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to
race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity,
genetic information, people with disabilities protected under law, and protected veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Administrative/Technical
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