G and A REPRESENTATIVE at Caesars Entertainment in Shelbyville, Indiana

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

All guest relations staff must have a passion for meeting guest's needs. Indiana Grand Guests Relations Representatives help make the guests experience the best at Indiana Grand Racing & Casino. As a representative, you must be a strong relationship builder, high achiever, high level of organization, excellent attention to detail and the willingness to go above and beyond.

Primary Responsibilities

• Communicate with guests to establish their needs
• Maintain customer relationships
• Promote awareness of company activities and events
• Resolve customer concerns
• Organize dining reservations and coordinate with Food and Beverage staff in the Racing Clubhouse

Performs all other duties as assigned.

QUALFICATIONS

High school diploma or GED and guest service experience required. Experience in switchboard operations preferred. Must possess strong communication skills, be flexible and detail oriented. Ability to read and write; basic computer knowledge; active listening skills; ability to meet goals and deadlines; knowledge of horse racing terms, betting and programs. Must be able to obtain an Indiana Horse Racing License.

REQUIRED PERSONAL COMPETENCIES

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also required are frequent standing, walking, stooping, bending, reaching, climbing steps and sitting. Must be able to lift up to 20 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIESAll guest relations staff must have a passion for meeting guest's needs. Indiana Grand Guests Relations Representatives help make the guests experience the best at Indiana Grand Racing & Casino. As a representative, you must be a strong relationship builder, high achiever, high level of organization, excellent attention to detail and the willingness to go above and beyond.