Technical Account Manager - Veritas at Ingram Micro Inc in Williamsville, New York

Job Description:

Description
Ingram Micro is an integral part of the technology ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions, and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world's largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

What is Ingram Micro's SD&S Team?

Ingram Micro SD&S has been a trusted leader in the channel for decades, serving tens of thousands of partners-and that number keeps growing. Our four-phase model helps you take on your customers' toughest IT challenges, starting with discovery and culminating in a final report that summarizes our design recommendations and pricing. With SD&S, our customers can be confident they'll receive the full solutions they need to achieve greater success. Our Customers come to us for Sales Solutioning (including shortening the sales cycle), Vendor Engagement, Technical training, and Cost Savings.

Position Summary:

• Working in a technical support facility or call center, incumbents ensure that customers receive the highest quality hot-line technical support.


• Responds to customer service inquiries regarding company products, features, and/or services.


• Researches, documents and communicates recurring technical issues.


• Facilitates and coordinates


• Returned Material Authorization (RMA) as necessary. Will provide multiple levels of escalated support based on the complexity of the technical issue.


• Will refer problems of an unusual or complex, nature to university-degreed engineers/Technical Solutions professionals.


• Associates in this job have technical knowledge typically acquired from a technical certification or Company training programs.


• Professionals levels typically have a university education in an engineering specialty.


• Provides engineering support to customers, customer support personnel, and field support staff on systems and product issues.


• Works with customer and company personnel to define the technical problems, determine the solution and assist customers in implementing the fix.


• May be called on-site to assist in complex technical solutions.


• Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation.

What you bring to the role:

• Established and productive professional individual contributor.


• Works independently with general supervision.


• Problems faced are difficult and may be complex.


• May influence others within the job area through explanation of facts, policies, and practices.


• Works on moderate to complex projects.


• Uses company standard policies and procedures to resolve a variety of issues. Exercises judgment within defined procedures and practices to determine appropriate action.


• Receives a moderate level of guidance.


• Work is reviewed for soundness of judgment and overall accuracy.


• General proficiency with various tools, systems, and procedures required to accomplish the job.


• May need to consult with Senior/Specialist staff members on some technical issues.


• A four-year college degree (or additional experience in a related field) and 3 years of functional experience including a minimum 1-year position-specific experience.

Technical Account Manager

• Open to considering an associate who is able to work 2 days per week out of one of our Ingram Locations: Buffalo, NY; Greer, SC; Scottsdale, AZ


• Salaried position ($55-65k +10% bonus annual bonus)


• Comprehensive training program


• Opportunity for growth

*This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to the start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Applicants will be notified of the requirements of Ingram Micro's COVID-19 policy and the process for verification of vaccination status prior to the start of employment.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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