Project Management, VP at State Street in Quincy, Massachusetts

Job Description:

Who we are looking for

This is a Client-facing role managing multiple customer relationships.  The role requires understanding of services and platforms to manage extensive customer interaction and internal interaction across support functions to enhance the State Street client experience. Ability to solve complex/multi-discipline business and relationship queries and support of a variety of client business management responsibilities.

Proactively develops and maintains external relationships with our clients and key internal stakeholders.  Develops understanding of client’s strategies and seeks business solutions to meet their needs.  Leads the development of department objectives and oversees implementation of process improvements.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

Why this role is important to us

Why this role is important to us

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

What you will be responsible for

As VP, Client Service you will

• Support/manage client relationships and sentiment via extensive daily interaction with client


• Collaborate with and support internal teams in maintaining service levels and addressing a wide range of business issues    


• Assist in preparing various status, activity and performance reports for senior management.


• Champion inquiries from / issues raised by clients and various State Street organizations and follow through to ensure that client facing problems and issues are addressed. 


• Administer change management and communication with clients.


• Influence opportunities to increase quality, productivity and control related to the service delivery model.


• Collaborate with CS head and GCOO to ensure quality and provide input on plans to enhance operations.


• Partner with Global Relationship Management to pursue sales opportunities to support efforts of sales / business development team.


• Management of client facing issues including Operational Control Framework issues.


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  What we value

  
  

  These skills will help you succeed in this role

  
  


• Run meetings, speak to executives, problem solve, manage staff


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  Education & Preferred Qualifications

  
  

  Additional requirements

  
  

  About State Street

  
  

  What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

  
  

  Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

  
  

  Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

  
  

  State Street is an equal opportunity and affirmative action employer.

  
  

  Discover more at StateStreet.com/careers

  
  

COVID-19 Protocols:  Complying with State Street’s COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.

Salary: