Vice President, Client Service at Daniel J. Edelman Holdings in Los Angeles, California

Job Description:

Assembly Media Inc. is a subsidiary of Daniel J. Edelman Holdings, Inc. Built to thrive amid the full complexity of today's modern marketing, Edelman is the world's largest independent communications agency. We help some of the world's most famous companies evolve, promote, and protect their brands.

At Assembly, we help Microsoft bring to life its mission: to help every person on the planet achieve more. We are experts in the products and offerings and tasked with helping them think beyond the product roadmap to find the best way to bring their unique stories to broad audiences. Our work is designed to capture the attention of the American media landscape, and the ability to uncover a cultural tension is at the heart of our briefs.

We're looking for a Vice President, Client Service, to lead Microsoft's thought leadership portfolio. You should be an experienced client service lead, someone who thrives off of energizing teams and bringing data to life in ways that will drive industry conversation and media buzz. You should be adept at assembling large working teams across the agency's resources (data, strategy, editorial, production, media), client teams, and cross-agency collaborations. You will confidently engage with top executives across Comms and Marketing to push ideas, shape opinions, and bring ideas to life.

More about your responsibilities:

• Act as day-to-day contact for senior-level clients and develop deep relationships, providing strategic solutions on everything thought leadership


• Exhibit solid understanding of key client information including general business strategy, industry issues, products and services offered, key customers, competitors


• Lead multiple workstreams from strategy through execution; manage teams


• Liaise and collaborate with internal teams and external agency partners; communicate cross-discipline deliverables and expectations


• Spot opportunities for growth to drive additional revenue


• Serve as a mentor and escalation point for junior staff and trusted advisor for senior staff


• Display strong knowledge of the marketing mix, and the role each channel plays in the success of a campaign

About you:

• Possess a minimum of 8 years' relevant full-time experience


• Have served as a client service lead for a global technology brand


• Have worked at a top tier PR, marketing, digital, or advertising agency


• Have a deep curiosity about the world of technology and business in relation to the future of work and digital transformation


• Possess a working knowledge and have interest in the research process from hypothesis development to survey development to campaign programs


• Skilled in developing and executing thought leadership strategies and programs that have driven tangible results


• Demonstrated skill in leading and energizing a team


• Have accountability; reliably take ownership of work and responsibilities


• Are innovative, collaborative, and a strong operational leader

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Assembly is an integrated agency providing purpose-built communications to Microsoft - bringing strategy, creative, research, social and digital, and influencer marketing together to drive tangible business results and advance Microsoft's mission to empower every person and organization on the planet to achieve more.

We advocate for ideas based on real audience insights and sound strategic opportunities and bring them to life with creative executions that earn attention. We are the team behind some of Microsoft's most exciting work across Surface, Xbox, M365, and Windows to name a few. We are the lead agency for the Microsoft brand across social; the global PR agency of record for Xbox; and the influencer agency of record for Xbox, Surface, M365 and Windows. Assembly is also a strategic partner for executive communications across Microsoft Store and several executives across the company.

Our results are a direct reflection of our culture and people - we believe that bringing together diverse perspectives enhance creativity and innovation, and we embrace and celebrate differences both in our organization and through our work. We've partnered with Microsoft for 27 years, across 17 countries around the world. Come be a part of our collective story as we partner with Microsoft to enable each other to achieve more.

Assembly Media was founded in 2014 under DJE Holdings to exclusively service Microsoft. In 2019 our parent agency, Edelman, was recognized by AdAge as one of the top 10 creative companies in the U.S. and recognized as a 2019 Best Place to Work.

Employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date. Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law.

Assembly is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities.

For more information please visit: www.edelman.com