Help Desk/Support Specialist, with Polygraph at General Dynamics Information Technology in Reston, Virginia

Job Description:

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Suitability:

Polygraph

Public Trust/Other Required:

Job Family:

Systems Administration

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge that we can’t turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities at Reston, VA.

At GDIT, people are our differentiator. As a Customer Services and Information Technology Officer supporting the customer, you will be trusted to solve complex IT issues while delivering outstanding customer service. In this role, a typical day will include:

• Working as part of a motivated, high-performing team


• Resolving critical IT-related issues that negatively impact the customer’s mission


• Collaborating with teammates and government customers to identify process improvements


• Lending expertise and institutional knowledge to less experienced CSITO’s to improve the overall technical excellence of the tea


• Manage personal metrics, alignment to KPI’s, and the office’s ticket queue
   

REQUIRED QUALIFICATIONS:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.


• Minimum of 6 years related experience.


• Technical Skills: Experience with Active Directory, Windows 7, Microsoft Outlook, Microsoft Office, and demonstrate hardware/application troubleshooting skills.


• Security Clearance Level: Top Secret/SCI with Polygraph


• Preferred Qualifications: Knowledge of customer product base (software/hardware).

WHAT GDIT CAN OFFER YOU

• Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.


• Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.


• Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.

Develops technical solutions for the management of networks, software, hardware, configurations, and architectures

Troubleshoots complex system hardware and software issues

Trains end users on the proper use of hardware and software

Performs advanced software installations and upgrades to operating systems and layered software packages

Monitors and tunes systems to achieve optimum performance levels

Ensures workstation/server data integrity by implementing standard software and hardware solutions

Leads efforts to ensure data/media recoverability by following a schedule of system backups and database archive operations

Conducts advanced hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines

Ensures that performance and security of computers meet the needs of network users

Evaluates existing systems and plans long-term strategies

May coach and provide guidance to less-experienced professionals

May serve as a team or task lead

EDUCATION AND EXPERIENCE: BA/BS or equivalent, 8+ years of experience

#OpportunityOwned
#GDITCareers
#GDITLife
#WeAreGDIT
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#JE
 

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Reston

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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