Supervisor - NOC Incident Management Level 1 at Global Technology Associates in Littleton, Colorado

Job Description:

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Looking for a Supervisor - NOC Incident Management Level 1 Littleton, Colorado.

What you will be doing as a Supervisor - NOC Incident Management Level 1:

• Individual will lead, direct, and manage a group of 5G Tier 2 Incident Operators supporting the end-to-end monitoring, Tier II support, and troubleshooting of the entire 5G platform.
• Individual will resolve complex issues and will determine root-cause for failure and develop corrective actions.
• Individual will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies, and increase service up-time leading to an overall excellent customer experience.
• Document incidents in the ServiceNow ticketing system and manage escalation processes as needed.
• Engage and escalate issues with the Tier III and vendor teams when critical/time sensitive support and resolution is needed.
• Support solution processes to meet key criteria for CI/CD, system orchestration and automation.
• Perform daily fault and performance analysis using a variety of monitoring tools to discover network impairments.
• Perform remote resolution of faults through various Element Management Systems (EMS'), the OBF and Assurance platforms.
• Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication.

What you will bring to the table as a Supervisor - NOC Incident Management Level 1

• Bachelor's degree and 5 years of related experience, preferably leading a NOC team, or an equivalent combination of experience and education.
• Able to organize and prioritize dynamic schedules, balance teamwork loads and ensure incidents are managed quickly and efficiently to resolution.
• Basic understanding of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations).
• Ability to grasp higher-level technology issues and troubleshoot to resolution.
• Ability to multitask, meet objectives and solve issues in stressful situations.
• Ability to quickly learn new tools and systems.

What you didn't know about us:

• Competitive salary
• Health, Dental and Vision Benefits
• Short/Long Term Disability and Critical Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program
• With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law .

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

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