This job listing has expired and the position may no longer be open for hire.

Talent Management Customer Experience Rep (Full Time, Day shift) at Nicklaus Children's Health System in Miami, Florida

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

Job Summary


Provides interviewing, selection, data entry, and on-boarding administrative support mostly scheduling interviews in a fast paced high customer service environment.

Minimum Job Requirements




  •  2-4 years of customer service and high volume office experience (hospitality, staffing agency, call centers, etc.)


  •   Intermediate level Microsoft Office proficiency including Excel, Powerpoint, Word, Outlook, etc.



 

Job Specific Duties:


  •  Provides exceptional customer service to all customers and co-workers, as measured by the customer service survey.

  •  Ensures Contractor and Traveler files are in order and in compliance with all credentialing body standards

  •  Performs high volume of scheduling interviews (phone, onsite, virtual, and panel) within a 3 business day turnaround ensuring the best customer experience.

  •  Maintains interview spreadsheet for smooth & effective handoff and follow-up of the process & communicates to the hiring managers, Recruiters, and Talent Managers of any possible complications.

  •  Responds to high volume of calls from leaders and applicants with the utmost customer service skills regarding application status; greets and assists incoming employees and applicants.

  •  Responsible for processing applicant fingerprints ensuring a timely and efficient turnaround time for Onboarding.

  •  Completes background checks for volunteers, contractors, or any other non-employees. Reports discrepancies and issues in a timely manner to Recruiters and/or Talent Managers.

  •  Provides back up and conducts required ongoing OIG/sanction checks, verification of license, CPR/CPI certification, etc.

  •  Supports the audits of new hire files for completeness ensuring adherence to all regulatory requirements, TM&E guidelines, etc.

  •  Serves as a back up with invoicing for TM&E and L&D as needed to ensure timely submission and payment.


Knowledge/Skills/Abilities:



  •  1-3 years of experience in a HR office environment preferred

  •  Completed or pursuing Degree in HR, Education, or Psychology preferred

  •  Excellent communication (writing & editing) and interpersonal skills

  •  Ability to work in a consistent pace with high attention to details for error free data entry

  •  Ability to demonstrate excellent customer service behaviors such as but not limited to, proper phone etiquettes, friendly demeanor, professional appearance, fast paced environments, resourceful, conflict resolution, etc.

  •  Ability to create a Word document and insert pictures, work on tables, etc.

  •  Ability to create PowerPoint presentation to include animations sounds, create flyers, etc.

  •  Ability to create an Excel reports with charts, graphs, etc.

  •  Ability to use social media networks and an understanding of digital marketing including planning and executing digital marketing initiatives


(EOE DFW)


Updated 6/12/19





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