Provides clerical assistance to patients and their families with friendly interaction and communication. Liaisons with insurance companies and other hospitals.
Job Specific Duties
Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families.
Answers, transfers, and screens calls on multiple phone lines. Retrieves messages via email in the morning.
Confirms appointments. Calls failed appointments and advises on dental policy.
Triages incoming facility inquiries and routes appropriately.
Obtains all necessary consents for patient.
Develops and maintains scheduling system. Registers and schedules patients for initial exams, recalls, specialty procedures, consults, and sedation.
Interviews patients/families to obtain demographic, third party payer, and other financial information required to schedule, pre-register or register patients.
Scans all documents in the appropriate folder in PEDS or Dentrix system.
Assures the clinic office supply levels are par and ensures appropriate staff is notified when levels drop to re-order status.
Ensures patients schedule their next dental appointment before leaving the clinic. Assures specialists are aware of their scheduled days.
Directs families to appropriate location in the facility.
Follows up with insurance companies to determine eligibility for services. Communicates with parents if problems arise.
Places wrist bands on each patient and logs their arrival into the computer.
Notifies and educates patient/family of financial responsibility and documents collections in hospital system.
Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients.
Minimum Job Requirements
CPR AED - American Heart Association AED maintain active and in good standing throughout employment.
1 year of customer service experience
Knowledge, Skills, and Abilities
High school education or equivalent preferred.
Ability to communicate effectively in English both verbally and in writing in a clear, concise, and courteous manner; Bi-lingual (English/Spanish) preferred.
Able to accurately enter and interpret data.
Able to maintain confidentiality of sensitive information.
Basic level proficiency in Microsoft Word, Excel, and Outlook.
Able to learn and use system-wide hospital application(s).
Able to adapt and react calmly under stressful conditions in a pleasant manner.
Able to relate cooperatively and constructively with clients and co-workers.
Able to communicate with parents to explain procedures and processes.
Ability to follow complex written or verbal instructions and to solve complex problems.