This job listing has expired and the position may no longer be open for hire.

Dental Office Specialist I (Full Time, Day Shift) at Nicklaus Children's Health System in Miami, Florida

Posted in Health Care 30+ days ago.

Type: Full-Time





Job Description:











Job Summary



Provides clerical assistance to patients and their families with friendly interaction and communication. Liaisons with insurance companies and other hospitals.











Job Specific Duties




  • Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families. 

  • Answers, transfers, and screens calls on multiple phone lines. Retrieves messages via email in the morning. 

  • Confirms appointments. Calls failed appointments and advises on dental policy. 

  • Triages incoming facility inquiries and routes appropriately. 

  • Obtains all necessary consents for patient. 

  • Develops and maintains scheduling system. Registers and schedules patients for initial exams, recalls, specialty procedures, consults, and sedation. 

  • Interviews patients/families to obtain demographic, third party payer, and other financial information required to schedule, pre-register or register patients. 

  • Scans all documents in the appropriate folder in PEDS or Dentrix system. 

  • Assures the clinic office supply levels are par and ensures appropriate staff is notified when levels drop to re-order status. 

  • Ensures patients schedule their next dental appointment before leaving the clinic. Assures specialists are aware of their scheduled days. 

  • Directs families to appropriate location in the facility. 

  • Follows up with insurance companies to determine eligibility for services. Communicates with parents if problems arise. 

  • Places wrist bands on each patient and logs their arrival into the computer. 

  • Notifies and educates patient/family of financial responsibility and documents collections in hospital system. 

  • Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients. 



















Minimum Job Requirements




  • CPR AED - American Heart Association AED maintain active and in good standing throughout employment.

  • 1 year of customer service experience



Knowledge, Skills, and Abilities




  • High school education or equivalent preferred.

  • Ability to communicate effectively in English both verbally and in writing in a clear, concise, and courteous manner; Bi-lingual (English/Spanish) preferred.

  • Able to accurately enter and interpret data.

  • Able to maintain confidentiality of sensitive information.

  • Basic level proficiency in Microsoft Word, Excel, and Outlook.

  • Able to learn and use system-wide hospital application(s).

  • Able to adapt and react calmly under stressful conditions in a pleasant manner.

  • Able to relate cooperatively and constructively with clients and co-workers.

  • Able to communicate with parents to explain procedures and processes.

  • Ability to follow complex written or verbal instructions and to solve complex problems.






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