Deckhand - Part Time - City Ferry - Jacksonville at HMS Ferries, Inc in Jacksonville, Florida

Job Description:

City Experiences is seeking an Deckhand for our City Ferry operation in Jacksonville, Florida.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The Deckhand monitors the river and passengers to ensure safety during ferry operation as well as count ferry riders, complete necessary paperwork and complete toll collections as required. This position also handles mooring lines to dock or undock the vessel and transit locks while performing custodial and maintenance tasks as directed, all while providing a high level of customer service to ferry riders.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

• Assist in boarding and disembarking of passengers including maintenance of passenger counts, ticket sales, as well as respond to questions from the public.


• Responsible for getting underway, mooring, anchoring, handling lines, ship’s ramps, and shore side facilities in all weather conditions.


• Block tires of vehicles as they embark the vessel as directed.


• Perform lookout duties while underway - to include watching for other vessels, monitoring traffic conditions and potential unsafe conditions onboard and otherwise.


• Perform assigned tasks within legal requirements of USCG and other regulatory agencies.


• Collect tolls and sell ticket books, using credit card system at times.


• Ensure ticket authenticity and maintain required documentation for tolls collected and tickets sold.


• Guarantee cash authenticity by utilizing available means, i.e. fraud detection pen.


• Assist with filling water, bunkering fuel, and shore power connect & disconnect, engine room repairs & maintenance as directed.


• Perform cleaning tasks of the vessels & property as required.


• Perform maintenance and construction tasks as required.


• Assist with training of crew as necessary. 


• Collaborate with other HMS personnel to remain attentive to regulatory requirements and alert to regulatory changes. 


• Assist Captain in ensuring compliance with all applicable local, state, and federal safety and environmental regulations.


• Assist Captain in ensuring vessel is in an inspection-ready condition at all times.


• Present professional level of customer service and appearance to all clients, both internal and external.


• Serve as Company representative to passengers aboard vessel while underway and ashore

Minimum Qualifications:

• Valid Transportation Worker Identification Credential (TWIC) – if applicable, and/or ability to obtain and maintain


• Minimum 1 year customer service experience


• Two to three years cashier/retail/accounting experience, preferred


• Excellent verbal and written communications skills


• Proven track record of working successfully in a team environment


• Ability to work with a sense of urgency and efficiency


• Ability to work in fast-paced, quickly-changing environment


• Ability to process calculations frequently and continuously


• Must be detail-oriented and organized


• Must be willing to accept changes of direction in work and priorities with a positive attitude


• Must be a proactive thinker and constantly think ahead to better serve our customers, both internal and external


• Basic Computer skills; experience with MS Office preferred

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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