Cabin Steward - Seaward Services - Bar Harbor, ME at Seaward Services, Inc in Bar Harbor, Maine

Job Description:

City Experiences is seeking a Cabin Steward for our Seaward Services operation in Bar Harbor, ME.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Cabin Crew employee will serve as the guest contact and liaison. The Cabin Crew employee is responsible for greeting guests, keeping the passenger deck clean before, during and after service and assisting with concession or retail store duties as required. Provides service in an efficient, courteous, and professional manner displaying a high standard of customer service. In all duties, ensure prescribed safety and sanitation standards are constantly practiced. This position will serve aboard a High-Speed Transport vessel which provides passenger and vehicle ferry service between Bar Harbor, Maine and Yarmouth, Nova Scotia.

Essential Duties & Responsibilities:

• Present professional level of customer service and appearance at all times.


• Assist with the stocking and set up of the passenger deck before, during and after the sailing as requested.


• Maintain safety and cleanliness of assigned work area at all times during shift, including immediately wiping up spills to avoid accidents, keeping passenger deck clean and tidy, and properly disposing of garbage and recyclable items.


• Assist with concession/retail shop operations, including delivering food/beverage and bussing tables.


• Maintain available condiment stocks for use by the customer.


• Sweep and mop the floor at the end of each shift.


• Follow all sanitation codes outlined in the vessel procedure manual


• Defer to, and act in support of the Purser or the ship’s Officers in the event of a real or simulated emergency.


• Participate in drills with marine and non-marine crew as directed.


• Assist all passengers, reporting the same immediately to the Chief Steward


• Responsible for the safe use of all equipment and cleaning compounds within your area.


• Report problems to the Chief Steward immediately.

Requirements & Qualifications:

• High School Diploma or Equivalent


• United States Coast Guard Merchant Mariner’s Credential (MMC)


• STCW/BST credential


• Valid United States Passport


• Must be able to acquire and maintain a Transportation Worker Identification Credential (TWIC)


• Certified on shipboard security and crowd control (training will be provided by Seaward Services)


• CPR/AED/First Aid certification


• Copy of DD Form 214, if Veteran Status


• High Speed passenger vessel experience preferred


• Excellent reading, writing and verbal communication skills in English language


• Ability to interact with crew and passengers in a pleasant, professional, and polite manner


• Computer literacy in Microsoft Office 2010 or newer (Word and Excel) in conjunction with administrative skills


• Will be required to serve on board high speed transport craft operated at high speeds in rough water and must be physically able and conditioned to endure the rigors of these operations


• Communicate clearly and effectively both orally and in writing and demonstrate well-developed inter-personal skills, to include maintaining quality working relationships with other employees and the public during the course of work


• Excellent guest service skills with the ability to deal with others regularly in a courteous and helpful manner.


• Communication skills require the ability to provide or obtain basic types of factual information or explanations


• Solid teamwork skills with the ability to take the initiative to assist and get along well with others.


• Must be able to follow direction and well-defined procedures


• Logically and independently plan, organize, and complete work


• Demonstrate initiative and an ability to set and achieve high standards of performance


• Be able to pursue and complete multiple assignments under time constraints and in an environment subject to many distractions


• Possess and demonstrate superior judgment, analytical ability, performance under pressure and other skills necessary during routine operation or emergency response aboard a high capacity motor vessel


• Must be a minimum of 18 years of age


• Must be a United States Citizen (it is not customary of the company to sponsor visas)


• Present a neat and well-groomed personal appearance commensurate with professional maritime standards


• Must wear Company uniform and required safety equipment


• Must be able to work a flexible work schedule. Flexible schedules include day, evening, holidays, and weekends.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

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