Patient Services Coordinat II at Salem Hospital(NSMC) in Lynn, Massachusetts

Job Description:

In a clinical setting, performs a variety of patient service and administrative duties and office work. Typically requires experience. May coordinate tests, referrals and appointments. May assist with training and guidance of staff.


Job Specific Responsibilities:

• Performs patient service and administrative duties and office work.


• Coordinates diagnostic tests referrals and tracks appointments visits and authorization


• Verifies Insurance


• Prepares Billing


• Collects data and generates quality assurance reports


• May provides cross coverage to other practices and/or positions, as appropriate


• Provides basic information to patients


• Triages Phone calls


• Orders Medical Records


• Registers and re-registers Patients


• Schedules Patient appointments using an automated or manual system


• Ensures patient forms are completed accurately


• Verifies Patient Demographics/EDI Insurance Verification


• Collects Co-Pays


• Assists with training/orienting of new staff


• Order Entry


• May include duties and responsibilities of the Office Assistant and the Patient Services Coordinator I


• Performs and participates in special projects as directed


• May assist with training and guidance of staff.


• Acts as a liaison with other hospital departments and PHS affiliates


• Provides functional guidance to Levels I & II EE's


• Participates in department or hospital wide committee's.

• Word Processing Skills. Knowledge of Spreadsheets and database systems. Accurate typing. Understands HMO, managed Care and various coverage options. Strong Communication Skills, both oral and written. Ability to Prioritize work.

• Minimum of 3 years related experience, preferably in a clinical setting or Patient Services Coordinator I could move into this level within 1-3 years based on demonstrated proficiency

• HS Diploma required

• Completion of a certificate and Associate degree preferred in Business related or Medical assisting program or Equivalent.