Guest Relations & Safety Manager-Full time (Lake Tahoe) at Caesars Entertainment in Stateline, Nevada

Job Description:

JOB SUMMARY:

Responsible for managing the Property Risk Control program to include development, implementation and continuous improvement of risk and safety initiatives within a dynamic work environment.

KEY JOB FUNCTIONS :

• Implements and manages Risk Control Profile at Lake Tahoe property as outlined by Caesars Corporate Risk Management department.
• Manage programs and provide guidance to Property Leaders in areas of regulatory compliance to include, but not limited to, OSHA, EPA, DOT, Fire/Life Safety.
• Drives positive culture surrounding safety and other Risk Management Department initiatives.
• Manage all guest complaints and incidents with potential exposure with the goal of preventing escalation to a claim and recovery of the guest experience while protecting company assets.
• Administration and oversight of workers' compensation claims including extensive interaction with Human Resources, departmental Directors and our third party administrator.
• Coordinate with Third Party Administrator to manage Workers' Compensation and General Liability claims.
• Monitor and complete trending analysis for Workers' Compensation and General Liability claims to identify areas of loss and exposure.
• Influence key stakeholders to execute key risk and safety initiatives.
• Property liaison for litigation and other legal matters at direction of Caesars Corporate Legal Department.
• Take recorded statements as needed and assist with investigations including surveillance review and interviewing subjects.
• Maintain and ensure in collaboration with Security and Engineering that all crisis management plans, and health and safety plans are current and all applicable training in accordance with all plans is completed.
• Manage and maintain Company post-hire drug and alcohol testing program.
• Assistance with administration of Hepatitis B shots and safety shoe programs.
• Manage Property Authorized Driver program.
• Conduct some regulatory compliance training and ensures departmental training compliance in accordance with Agency and Company guidelines.
• Understand and maintain confidentiality of any and all sensitive information and/or interactions with Team Members or guests.
• Communicate effectively with guests and Team Members of all levels.
• Deliver superior internal and external service.
• Perform other job related duties as assigned

EDUCATION and/or EXPERIENCE:

• College Degree and/or minimum 5-7 years related experience in Risk Control.
• ARM or CRMP certification preferred.
• Guest Relations and/or Customer Service experience

QUALIFICATIONS:

• Literate and fluent in English. Bilingual preferred.
• Working knowledge of fundamental Nevada Workers' Compensation statutes, some knowledge of California Workers' Compensation guidelines preferred.
• Working knowledge of current OSHA regulations, key programs, and record keeping.
• General knowledge of current respective Department of Transportation (DOT) and Environmental Protection Agency (EPA) regulations, and current International Fire Code.
• Must be highly organized with strong attention to detail.
• Must possess ability to think critically and work unsupervised to accomplish tasks.
• Ability to effectively adapt to changing environment, and possess ability to meet compliance deadlines.
• Must have strong background in use of Microsoft Office, and ability to efficiently utilize other risk, claims or compliance-based software.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

• Must be able to continuously maneuver around office area and throughout the hotel/casino property.
• Must be able to occasionally lift up to 50 pounds.
• Must be able to bend, crouch, kneel, twist, and work at a desk when performing administrative functions.
• Must be able to respond to visual and aural cues.
• Must have manual dexterity to operate a computer and other necessary office equipment.

Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Responsible for managing the Property Risk Control program to include development, implementation and continuous improvement of risk and safety initiatives within a dynamic work environment.