Spa Receptionist- Part Time (Lake Tahoe) at Caesars Entertainment in Stateline, Nevada

Job Description:

JOB SUMMARY:

Ensures flawless communication regarding information about each treatment, delivery of exceptional service in scheduling Spa appointments, thorough knowledge of retail products and sales of retail products

KEY JOB FUNCTIONS :

• Greets and welcomes guests.
• Checks guests into the Spa using SOS 5 skills and giving personalized service.
• Handles multiple phone lines at once while assisting guests in the Spa.
• Interacts professionally with all guests while giving special attention to our Seven Star, Diamond, and VIP hotel guests.
• Coordinates appointments directly with Hosts, Summit Suites, Concierges and other hotel coordinators.
• Uses Micros System for all transactions / handles cash in excess of $750.00.
• Uses SpaSoft software to schedule spa treatments.
• Has professional product knowledge about all retail products and can assist guests with questions.
• Accurately describes different types of services offered at the Spa (more than 45 treatments).
• Accurately books appointments with the correct therapists at the correct times.
• Relays information to therapists in a timely manner regarding guest's requests or special needs.
• Has good writing skills ensuring all paperwork and vouchers are legible.
• Multitasks with guests, therapists and attendants.
• Informs the therapists of any change in treatments or schedule.
• Assists with the sale of all retail transactions.
• Completes daily EOS and Spa Hours reports.
• Assists guest with directions, information and questions.
• Contacts security if an emergency situation arises.
• Restocks and inventories the retail products.
• Books group reservations and follows through on all details associated with the group reservation.
• Can accurately review Spa policies and procedures with guests.
• Has the knowledge of all hotel methods of payment (Total rewards, Managers Comps, Hotel comps, room charges, credit card charges and more).
• Checks out guests and gets the correct form of payments / allotting gratuities to the correct Therapists and Attendants.
• Neatly prepares daily revenue and audit paperwork for Audit department.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent
• Retail sales experience preferred.
• Previous spa experience preferred

QUALIFICATIONS:

• Literate and fluent in English
• Must be able to work in a fast paced and stressful work environment.
• Ability to multi-task
• Very detail oriented
• Computer proficient
• Good math skills
• Ability to follow written and oral instructions and procedures
• Demonstrated excellent interactive skills
• Excellent guest service skills
• Good communication skills, both verbal and written
• Good interpersonal skills, with emphasis in relationship building.
• Good problem solving skills
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

• Ability to occasionally lift up to 30 pounds
• Ability to grasp, use repetitive hand motion, finger dexterity, bend and reach
• Ability to hear, talk, see, write, use visual inspection, have hand-eye coordination
• Ability to frequently sit; occasionally stand and walk
• Ability to occasionally push/pull
• Ability to occasionally use a step stool
• Ability to climb stairs
• Ability to use equipment and machines relating to the spa
• Ability to occasionally tolerate extreme inside temperatures

Positions that have contact with the public require the ability to work in a noisy

environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Ensures flawless communication regarding information about each treatment, delivery of exceptional service in scheduling Spa appointments, thorough knowledge of retail products and sales of retail products