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Customer Service Representative at Dynisco in Franklin, Massachusetts

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time





Job Description:

As the Customer Service Representative, you will serve and support our customers and Sales Teams. As a key member of the customer service team, your primary job responsibilities for this role are to process customer repair requests, coordinate repairs for timely delivery and billing.  You will support the customer team with order entry for finished goods and answers inquiries on order status. 


How You Will Make a Difference



  • Act as primary contact for processing customer repairs via email, fax or phone, entering them into our ERP system. Issues and Process Return Authorization Merchandise (RMA’s) and sales orders for customer repairs through our ERP System.  Provides customers with order confirmations and correspondences on status as needed.

  • Support customer service with general order entry of new orders and order status of existing customer orders. Manages a report of past due orders that have not shipped & coordinates with the customer

  • Review purchase orders to ensure the payment terms, part numbers, pricing and shipping methods are correct.

  • Coordinate order shipment dates and follow-up with Planning and/or Manufacturing

  • Responsible for electronically filing related documents including quotations, order confirmations and related service documentation accordingly.


What You Will Bring and Who you are



  • High school diploma or equivalent

  • 1-3 years of experience in a customer service or manufacturing environment preferred.

  • Experienced in working with ERP systems, Computers and Microsoft office required


Competencies You Need to be Successful



  • Strong customer orientation approach to helping customers

  • Exceptional Listener and problem solver

  • Team commitment and involvement

  • Time management – the ability to organize and manage multiple priorities

  • Excellent interpersonal and communication skills


What You Can Expect from Us


Our goal is to provide employees and their families with a comprehensive and competitive benefits package. Our benefits include Health Insurance, Health Savings/Flexible Spending Accounts, Dental Insurance, Vision Insurance, Life Insurance/Accidental Death & Dismemberment, Short-Term/Long-Term Disability, 401(k) company match on first 5%, Paid-Time Off, 11 Company-paid Holidays, Bereavement Leave, Jury Duty, Military Leave, Employee Assistance Program and Educational Assistance Reimbursement.


Who We Are


Dynisco, a wholly owned subsidiary of Roper Technologies, is a global leader in innovative applications of high precision, sensor-based technology and critical insight solutions that improve process safety and performance for the plastics, oil & gas markets. The company serves a diverse group of customers throughout the world and with more than 6 decades of commitment to helping customers, Dynisco provides the tools and services for the polymer industry allowing customers a “window into the process”. The information Dynisco provides allows our customers to keep their process consistent regardless of their global locations. Dynisco’s diverse portfolio of sensing and polymer test equipment delivers some of the most accurate information available in the market for the measurement of polymer rheology, pressure, and temperature. Over the next 5 years, Dynisco will be aggressively expanding its business and is seeking top-level talent to join our growing team. (www.dynisco.com) Come help us and some of the biggest names in plastic production shape the future of sustainability in the plastics industry. https://www.youtube.com/watch?v=nLrqyXuktvs Dynisco is headquartered in Franklin, Massachusetts, with facilities in Tonawanda New York, Heilbronn, Germany and Malaysia. Dynisco will not pay to relocate. We are an EOE M/F/D/V employer.


 


Dynisco has a mandatory COVID-19 vaccination policy in place and requires all employees to present proof of vaccination as part of post-offer, pre-employment screening process.


 


Our Team. Globally, we are a team of diverse and talented individuals. Qualified candidates come to “Dynisco with a passion to grow while making a difference with innovation, employee engagement, customer partnerships and continuous improvement.
Our Culture. 
Every employee has a voice. At Dynisco, new hires are selected to affect change, participate in solutions, challenge the norm, collaborate and contribute.


DYNISCO VALUES



  •  Respect: We believe in the dignity of every person and the power that can be harnessed through diversity in talents, perspectives, and experiences.


  • Credibility: We strive to earn long-lasting trust and credibility with others through uncompromising ethics, integrity, quality performance, and honoring our commitments.


  • Customer Commitment: We meet or exceed customer needs and expectations by demonstrating deep understanding, meaningful collaboration, and a positive productive experience.


  • Pursuit of Excellence: We promote a growth mindset that fosters creativity, innovation, and learning, to drive continuous improvement.


  • Community Responsibility: We actively participate in our communities to support social priorities, help those in need, and drive a more sustainable future.


 


At Dynisco, we value the unique backgrounds, skills and abilities each team member brings to our workplace. We believe everyone deserves a fair opportunity to succeed and appreciate the experiences and perspectives each person brings beyond the traditional job requirements. Please don’t hesitate to apply even if you do not meet full requirements — we’d love to hear from you!


 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Sales/Marketing





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