Business Performance Business Analyst II at Crown Castle in Houston, Texas

Job Description:

Position Title:  Business Performance Business Analyst II (Projects)- P2

 

Company Summary:

 

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 80,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology, and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $100 billion (as of closing on March 31, 2021).

 

 

Role:

 

The Process Improvement Team leads Towers teams through improving and optimizing processes and systems within the business unit. The Business Analyst, Process Improvement II will support the process, people, and systems for a portion of the Integrated Order to Order process. They will perform activities to support the project team, including participating in business discovery and solutioning workshops, leading break-out sessions with subject matter experts, collaboratively creating project deliverables, and documenting business processes, including process flow diagrams, task detail sheets, and procedure level documentation. They will also independently lead smaller improvement projects.

 

Responsibilities

 

• Supports the implementation of process improvement projects (or independently lead smaller improvement projects) to achieve desired results


• Analyze stakeholder needs, identify gaps, identify risks and define capabilities for an acceptable solution to the business problem


• Work with subject matter experts in gathering and documenting accurate project requirements


• Coordinate various ad-hoc reporting, data collection, and research and analysis duties to support project decisions


• Draft, review, revise, and obtain stakeholder approval for a variety of improvement project deliverables, including process flow diagrams, task detail sheets, procedure documentation, and role & responsibility matrices


• Maintain the proper housing of process documentation, including version control and system updates

 

Expectations 

 

• Strong written and verbal communication skills with an ability to present complex information in a clear and simple format. 


•  A constant example of modeling Crown’s B3 values.   


• Customer service orientation with a strong problem-solving approach.


• Ability to manage and process multiple workstreams.


• Ability to interface effectively with all levels of organization, including senior leaders.


• Ability to build strong cross-functional relationships.


•  Conceptual thinker with ability to navigate ambiguity

 

 

Education/Certifications  

• Bachelor's degree in Business or related field or equivalent work experience

 

Experience/Minimum Requirements  

• Three (3) to five (5) years’ experience supporting process improvement projects, and works on small improvement projects with some oversight


• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors


• Familiarity with and practice of the five project management process groups


• Familiarity with the Integrated Order to Order process (Towers) and cross-functional experience at Crown Castle preferred


• Experience with Visio preferred

 

Organizational Relationship  

  

Reports to: Manager, Process Improvement

  

Title(s) of direct reports (if applicable): N/A

  

Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions.  We offer a hybrid working model with 3 days in local office and up to 2 days working remotely each week.    

 

Additional Information: Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Project Management

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