Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor, and/or Clinic Coordinator. Responsible for facilitating patient office visits supporting the health care team by coordinating patient visits. This would include rooming patients, complete pre examination record information, verifying patient demographics, and manage flow of patient's materials. Under general supervision and according to established policies and procedures, would also perform various clerical and basic clinical patient care duties.MISSION, VALUES and SERVICE GOALS
MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Performs routine clerical duties in accordance with established policies and procedures by:
Receiving and greeting all patients and visitors in a professional manner and providing all reasonable assistance.
Receiving telephone calls, taking and relaying messages accurately.
Obtaining information from the patient to accurately complete the patient record for payment information, computer input, etc.
Maintaining patient files, charts, and records.
Performs patient care duties as directed by the physician or nurse by:
Effectively escorting patients through practice to assigned room.
Perform basic clinical care: vital signs, and body measurements.
Enter data into electronic medical record (or any other patient record).
Recording medical history.
Preparing patient for examination.
Cleaning and disinfecting exam rooms and equipment to ensure room turnover.
Checking and maintaining supply of stock to exam rooms.
Preloading patient information into the EMR- including diagnostic testing, health maintenance, and past surgical history.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department.
Attending required meetings and participating in committees as requested.
Enhancing professional growth and development through in-service meetings and educational programs as approved.
Completing other job-related duties and projects as assigned.
Associate complies with the following organizational requirements:
Attends and participates in department meetings and is accountable for all information shared.
Completes mandatory education, annual competencies and department specific education within established timeframes.
Completes annual employee health requirements within established timeframes.
Maintains license/certification, registration in good standing throughout fiscal year.
Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adheres to regulatory agency requirements, survey process and compliance.
Complies with established organization and department policies.
Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
Leverage innovation everywhere.
Cultivate huma n talent.
Embrace performance improvement.
Build greatness through accountability.
Use information to improve and advance.
Communicate clearly and continuously.
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent; successful completion of an approved Medical Assistant Program or equivalent work experience with successful completion of the Certification Exam is preferred. Previous medical office experience and the ability to speak and write Spanish are desired.
Knowledge & Skills
Demonstrates knowledge of and competency in performing patient care procedures, observations, treatments and techniques utilized by facility.
Demonstrates high level of interpersonal and communication skills necessary to consistently receive and greet visitors, clients, and staff members in a professional manner.
Demonstrates well developed communication skills to communicate effectively and clearly to a variety of internal and external contacts.
Demonstrates analytical skills necessary to solve patient problems and interpret data.
Promotes collaboration and innovation in the clinical services to ensure an interdisciplinary approach to improving health care delivery and the quality of patient care.
Works in a physician office environment.
May require lifting or positioning of patients.
Flexible hours and work schedule required.
Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs, lift at least 50 pounds, to position/lift patients of various sizes and weights, etc.) to perform the essential functions of the position.