LICSW Telecounselor at New Season in Manchester, New Hampshire

Posted in Other 6 days ago.

Job Description:


Job Description

New Season

Job Summary:

Telecounselors provide individual counseling services via a HIPAA compliant, synchronous video platform to patients being served by New Season's clinics across the United States. Telecounselors work within a multidisciplinary treatment team consisting of Medical Director, Program Director, Treatment Services Coordinator, Counselors and Nurses to identify and meet the clinical needs of the patient and to assist in their overall well-being. All telecounselors are responsible for completion of all patient, program and state related clinical documentation. Telecounselors are eligible for remote work arrangements, at the discretion of program leadership and must meet all requirements of the company telecommuting policy and department performance standards.

Essential Functions:

  • Performs counseling with assigned patients via synchronous video communication and onsite based on center needs.

  • Educates patients in all aspects of treatment, corresponding health issues and steps to recovery.

  • Maintains a performance standard of 60%of hours worked spent in direct one on one patient contact each month.

  • Completes patient telecounseling screening, psychosocials, DAP notes, individualized treatment plan, reassessments and all other program related documentation within the required time frames.

  • Works with patients to complete intake, admission, discharge and transfer paperwork.

  • Documents patient progress and completes organization and state mandated forms in the identified electronic health record and any other required systems.

  • Maintains file compliance in accordance with policy and procedure and completes timely correction to any documents or files that are found to be out of compliance.

  • Identifies any clinical/case management needs and works to address those needs.

  • Establishes and maintains communication with assigned clinic leadership and support staff; responding to all emails within one (1) business day and using the designated scheduling tool.Reports patient abuse, neglect and exploitation as required.

  • Reports patient grievances as required.

  • Coordinates Urine Drug Screens with clinic liaisons and completes any required documentation.

  • Ensures the reading and understanding of the General, program and state specific Policy and Procedures Manuals.

  • Ensures compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).

  • Is responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements and program needs.

  • Actively participates in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy and any other agency site visits as dictated by the state laws or regulations.

  • Participates in all staff meetings and assigned clinic treatment team meetings as scheduled with onsite attendance as required for business purposes.

  • Actively participates in both individual and group supervisions as scheduled.

  • Ensures compliance with local, State, Federal and Colonial Management Group, LP rules, regulations and policies.

  • Always acts in the best interests of the program and company; honors, supports, and protects the proprietary data and rights of the company.

  • Performs other tasks as assigned by clinic, region or corporate leadership.

Other Responsibilities:


Supervisory Responsibilities: (Scope of the person's authority, including a list of jobs that report to this job).


Minimum Qualifications:

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Education/Licensure/Certification: Qualified candidates will have a Master's degree in a Human Services related field. It is preferred that candidates hold current independent counseling license (LMHC, LCSW, LMFT or equivalent license type) in the state they will support at the time of hire, with at least 1 year at current license level; however, consideration may be given to candidates who are current Registered Interns/Licensed Associates under active supervision who will obtain unrestricted licensure in the state that they will support within 90 days of hire.

Required Knowledge: Master-level knowledge.

Experience Required: Knowledge and experience in substance abuse and/or telecounseling is preferred.

Skill and Ability: Must possess excellent interpersonal and communication skills, be able to multitask, work independently, prioritize, be dependable and reliable.

Physical Demands/Work Environment:

(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Finger Dexterity: Use primarily for writing, operating calculator, telephone, keyboard and other office equipment.

Talking: Ability to communicate with patients and fellow employees.

Hearing: Ability to hear normal conversations and receive ordinary information.

Vision: Average, ordinary, visual acuity necessary to observe patients and work on the computer. Clear vision at 20 inches or less and distant vision at 20 feet or more.

Physical Strength: Sedentary work; sitting much of the time. Ability to lift up to 10 pounds. Movement such as standing, walking and occasional bending or reaching is required. Exerts up to 10 pounds of force occasionally.

Working Conditions:

(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Employees in the office environment must have the:

  • Ability to operate in an open work area with moderate everyday noise.

The position may be eligible to work in a remote location. In the remote telecommuting environment, the employee must have the:

  • Ability to operate in a private workspace with a door that closes and locks.

  • Ability to secure all work in a locking drawer or cabinet.

  • Ability to travel occasionally to treatment centers for training and meetings.

40/wkManchester Metro Treatment Center; Franklin Treatment Center; Keene Metro Treatment Center - Swanzey; Concord Metro Treatment Center
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