Sr. Invoice Professional at Manpower Group in Milwaukee, Wisconsin

Posted in General Business 6 days ago.

Type: Full-Time

Job Description:

The purpose of the Sr. Invoicing Professional is to support multiple lines of business in ManpowerGroup North America by providing daily support to the iPros and Management. The Sr. Invoicing Professional conducts both new hire and ongoing training, helps optimize iPro productivity by sharing best practices, determines and helps implement process improvements, and serves as a focal point for invoicing/collecting issues. The Sr. Invoicing Professional requires a good level of independent judgment and professional expertise in our billing operations and back-office functions to help drive and direct operational and strategic improvements. When back-office projects arise, the Sr. Invoicing Professional leads the projects from start to finish.

Making an Impact
• Demonstrates leadership by sharing best practices, improving iPro productivity, and resolving front-line issues/escalations.
• Resolves daily escalations or problems. If specific problems lead to general themes, the iPro lead will present their strategic resolution ideas to Management.
• Acts as the first point of escalation for the iPro's day-to-day operations and helping to determine the optimal innovative workforce solution.
• Assists Management with ad-hoc reporting and weekly iPro metrics.

Sharing Expertise
• Scope is focused on daily billing operations.
• The iPro lead will occasionally make decisions to resolve issues impacting the organization or our customers, sometimes with Management approval.
• Helping Management oversee daily billing operations including hiring consultants, order/assignment setup, maintenance of accounts, and portfolio management distributions.

Gaining Exposure
• The financial aspect of this role is included as part of the overall business goals of the organization.
• The iPro Lead also works closely with the Order Management and Client Implementation Teams to implement optimal client back-office solution or system conversions.

Your Typical Day
• Facilitate ongoing iPro training
• Optimize iPro productivity by sharing best practices across desks
• Determine and help implement process improvements
• Serve as a first point of contact for day-to-day issues and escalations and making independent decisions to resolve
• Help oversee daily billing and collecting operations
• Ad-hoc reporting and weekly metrics
• Work with Order and Client Management teams to implement optimal client back-office solutions
Other accountabilities as assigned



Must be located in Canda
• BS/BS in business related discipline, accounting or finance preferred
• 3-5 years of related experience in account management, client support, accounting/finance, billing/invoicing

Nice to Have
• Advanced Excel skills
• Strong communication skills
• Demonstrated problem solving and analytical skills
• Strong & demonstrated customer service skills
• Good organizational and time management skills
• Excellent interpersonal skills
• Strong functional understanding of PeopleSoft & front office programs (FOX/CAF/Bullhorn)
• Innovative & forward-thinking with the ability to be operational and strategic

ManpowerGroup is an EOE/AA/Vets/Disabled Employer

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