Technical Support Analyst at Commerce Bank in Kansas City, Missouri

Posted in Other 4 days ago.

Job Description:

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

Commerce Bank, based in Kansas City, MO, is looking for a dynamic, service focused and technically adept individual for our Technical Support Analyst role. The Commerce Trust Company, a division of Commerce Bank, is ranked among the top 25 investment advisors in the U.S. with over $67 billion in client assets. The Commerce Trust Company concentrates on serving individuals, families, business owners and institutions investment management needs through a combination of world class capabilities and resources, objective advice, customized solutions and unparalleled service.

Work Schedule

  • Training and introductory period onsite for first 90 days. Once training is complete and production standards are being met, 2 days a week onsite (Tues & Wed) and 3 days a week (Mon, Thurs & Fri) Work from Home arrangements are available.

Essential Functions

  • Technical support to both internal and external users including user access administration, including the completion of the required compliance such as SAS70, Sarbanes Oxley as well as internal reporting for all Wealth Management systems

  • Application subject matter expertise to all levels of internal and external users

  • Application support providing day to day system maintenance, user permission, enhancement and bug testing

  • Strategic management and understanding of long-term system roadmap

  • Identify problem trends and makes recommendations for improvement/solution to management

  • Coordinate communication on application issues between internal customers and external vendors

  • Provide client demos and/or training of online products as requested by administration and/or management

  • Perform other duties as assigned

Knowledge, Skills & Abilities

  • Strong customer-service orientation

  • Effective interpersonal and relationship-building skills

  • Effective ability to troubleshoot and problem solve

  • Ability to communicate in user-friendly language to both technical and non-technical end-users

  • Ability to multi-task and remain calm under pressure

  • Effective in individual contributor or team related role as appropriate

  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

  • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

  • Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

  • Bachelor's degree in Information Systems, a Business-related discipline or equivalent combination of education and experience preferred

  • Experience in a Helpdesk or Desktop Support role is preferred

  • Experience in a Wealth Management setting is a plus


Location: 811 Main St, Kansas City, Missouri 64105

Time Type:
Full time
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