User Research Operations, Senior Manager at Cigna in Bloomfield, Connecticut

Posted in General Business 8 days ago.

Type: Full-Time

Job Description:

The User Experience, Research, Accessibility & Inclusion (UERAI) team discovers ways to impact lives positively, validates solutions improve healthcare inclusively, and investigates how reality interacts with what Evernorth delivers to define the future of healthcare.

As the User Research Operations Senior Manager, you will:

  • Report to the Design & Research Operations team but you are a member of the leadership team for the User Experience Research, Analytics & Inclusion (UERAI) team.

  • Responsible for overall management of operations staff within Research & Analytics Operations.

  • Help our talented teams operate at their highest and most effective level. This role requires both execution and strategic-focused program management experience and broad knowledge of research's impact on product design and development.

  • Work with Researchers and Analytics teams to operationalize processes and increase efficiencies.

  • Participate and contributes to vision setting and roadmap activities

  • Contribute to the Design & Research Operations discipline within Evernorth

  • Act as a connector and problem solve operational hurdles to enable researchers to do their most impactful work.

  • Oversee management of the user research labs, equipment, and processes

  • Identify best practices and create documentation/policies around them

About You:

  • You lead with empathy and care about your team's well-being

  • Experience building and supporting a UX Research operations team

  • 4+ years people management experience

  • Experience with UX research operations, participant recruiting teams

  • Familiar with research process and methodologies

  • Self-motivated, flexible individual

  • Creative, analytical, and methodical in approach to problem solving

  • Ability to build relationships across the organization

  • Operational mindset that drives efficiency across the team

  • Agile experience required. SCRUM certification a plus.

  • Strong communication (verbal and written), influencing, strong presentation and interpersonal skills

  • Need to be willing to learn - have growth mindset

For this position, we anticipate offering an annual salary of $117,100 - $195,100, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite:

About Evernorth

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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