Senior Solution Manager at Dow in Auburn, Michigan

Posted in Other 6 days ago.

Job Description:

Our purpose

Join a team that's passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity.

We are an innovative, customer centric, inclusive, and sustainable materials science company.

-Employing 36,500 individuals

-Across 109 manufacturing sites

-In over 31 countries

Our portfolio of products and solutions include:

  • Plastics: With new technology trends, our plastic additives can be experienced in many everyday items including vinyl, blow-molding bottles, film, rigid containers, PVC plastics, siding, decks and rails, foam pipes and profile formulations, window frames and high-efficiency lubricants.

  • Industrial intermediates: As the product of a reaction that is beneficial when used as a precursor chemical for another product, industrial intermediates can take on many shapes and forms. Ours are used in home comfort and appliance, building and construction, adhesives and lubricants, and more.

  • Coatings: Whether it's a water-based coating or solvent-based coating, a thin film is deposited on materials to enhance specific properties such as enhanced performance, durability, aesthetics, and sustainability.

  • Silicone businesses: Our silicone-based materials can withstand more demanding applications, from those operating at extreme temperatures, to those under harsh environmental conditions for long periods of time.

Learn more about our partnerships, collaborations and innovations on LinkedIn (@Dow) or Twitter (@DowNewsroom).

We make diversity and inclusion a priority-because sharing our perspectives and building on each other's ideas will drive innovation. Could you imagine yourself in a place like this?

Dow has an exciting opportunity for a Senior Solution Manager in our Enterprise Systems and Solutions (ESS) team focusing in the Environmental, Health, Safety & Sustainability (EHS&S) area with a preferred location at our Midland, MI or Houston, TX hubs. The role will align to Dow's Design Your Day approach and allows employees flexibility by choosing when to work remotely and when to attend on-site activities based on project work and role needs.

About you

As a Senior Solution Manager within the ESS Organization, you will drive the successful delivery of digital projects that directly align to Dow's Digital Transformation. Within these high-performing digital projects, you will be challenged with designing solutions as well as ensuring project teams work as a cohesive unit to deliver customer satisfaction at the speed of business. You will utilize your knowledge and expertise to be an integral part of multiple projects, architectural designs, and foundational standards that allow the ESS Organization to bring value to Dow through exciting digital innovation.

Also, you can complete each of the following tasks:

Specific areas of focus for this role in our EHS&S area over the coming 3-5 years include:

  • Delivering tools and solutions to meet Dow's Environmental, Social and Governance (ESG) commitments, targets, and goals.

  • Leading the Next Generation Enterprise Systems (NGES) assessments, technical design, and remediation, including S4 HANA.

  • Service owner role and responsibilities

  • Requirements Analysis - Uses specialized depth and breadth of expertise in job discipline to explore, analyze, and map business and function requirements.

  • Experience Mapping - Interprets internal and external business challenges and applies learnings to map user journeys, user experience (UX), user stories (user features) to facilitate employee experience (EX) / customer experience (CX) transformation.

  • IT Solution/Application/System - drives the full solution lifecycle, including functional / technical design - solution architecture, buy vs make decisions - integration of third-party off-the-shelf software, develops / integrates / tests / builds solutions - with ability to operate in both waterfall and agile environment, ensures compliance to corporate standards, architecture guidelines, and information security policies.

  • Support - Independently selects and defines supplier and team support models.

  • End-to-End Integration - Coordinates with other Business Process Managers and Service/Solutions Managers for end-to-end process optimization and integration.

  • Assists with workload analysis for team to ensure proper resource alignment for capacity planning.

  • Ensures owned IT Service (portfolio of solutions) adhere to ITIL Practices, including but not limited to: Evaluating/managing IT Dow information risks to ensure Dow's safety and security; Drives Event, Incident and Problem Management efforts Maintains service configuration, asset, and knowledge management; Maintaining Service Levels.)

  • Understands the client value and end-to-end costs of your service

  • Accountable for the accurate representation of the data within your service

  • Takes feedback received on their IT Service/portfolio of solutions and discusses with business process owner to ensure feedback is taken into consideration as continuous improvements.

  • Works with suppliers to influence enhancements/changes

  • Accountable to follow ITIL framework to deliver value for users of the service

  • Ensure project led solution delivery meets Dow's architecture standards and position.

Required qualifications:

  • A minimum of a bachelor's degree or relevant military experience at or above a U.S. E6 ranking OR Canadian Petty Officer 2nd Class ranking.

  • A minimum of 8 years of relevant IT experience.

  • A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Your preferred qualifications include:

  • An advanced discipline in Information Systems, Computer Science, Information Technology, or other related discipline.

  • Hands on knowledge or ability with technology implementation.

  • Ability to work in a diverse team environment.

  • SAP functionality design and implementation.

  • Environmental, Health, Safety and Sustainability experience.

Additional Note

-Relocation assistance is not available

To apply

-Sign in or create your account.

-Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply.

-What can we accomplish together? Apply to find out!

Dow Offers:

  • A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits

  • On-going learning opportunities within a diverse, inclusive and rewarding work environment

  • Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth

  • The chance to work within a global company and interact with colleagues from around the world

  • Opportunities that spark your imagination and ignite your passion to help others

About Dow

Dow (NYSE: DOW) combines global breadth, asset integration and scale, focused innovation and leading business positions to achieve profitable growth. The Company's ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company, with a purpose to deliver a sustainable future for the world through our materials science expertise and collaboration with our partners. Dow's portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer care. Dow operates 106 manufacturing sites in 31 countries and employs approximately 35,700 people. Dow delivered sales of approximately $39 billion in 2020. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visit or follow @DowNewsroom on Twitter.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at 1-833-My Dow HR and select option 0, then press *.
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