Practice Assistant II at Brigham & Women's Hospital(BWH) in Boston, Massachusetts

Job Description:

Job Title: Practice Assistant II / Stoma and Front Desk Date: July 1, 2013



Job Code: 005005 Grade: 893A FLSA Status: Non-exempt



Department/ Unit/ Section: Division of General & GI Surgery Reviewed By: HR 3/23/2012



Reports To: Practice Manager Date revised: May 1, 2013




GENERAL SUMMARY/ OVERVIEW STATEMENT:



Brigham and Women's Hospital is dedicated to:

• serving the needs of our local and global community


• providing the highest quality health care to patients and their families


• expanding the boundaries of medicine through research


• educating the next generation of health care professional

Every employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families and colleagues, excellence in customer service and job performance.


All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:



People: Focus on serving the community through collaboration and respect



Self Management: Accountability, professionalism and commitment to growth and development



Organization: A commitment to quality, service and exceptional performance


Meeting these expectations is key to the success of your department and the organization.


This job description includes:

• General expectations for the position


• Addendum B - Job Specific Tasks and Responsibilities


• Addendum C - Physical/Working Conditions

PRINCIPAL DUTIES AND RESPONSIBILITIES:



Actual job duties may vary by department (see Addendum B for more detail)

• Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.


• Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.


• Coordinate calendar and schedules including coordinate calendars for clinicians or coordinates events for department.


• May perform more complex or specialized functions at highest competency level.


• Perform transcription of dictated physician notes.


• Assist with training and orienting staff as needed.


• Provide cross coverage as needed.


• Assist with special projects as directed.


• Follow HIPAA guidelines for the management of patient privacy and confidentiality.


• Other duties, as assigned.

Addendum B



Job Title/Code/Grade: Practice Assistant I


Department Name: General Surgical Specialties


Employee Name: ____________________


Department ID: ____________________


Job Specific Duties and Skills for position:



JOB SPECIFIC DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

• Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.


• Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed.


• Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.


• Provide routine administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.


• Coordinate calendar and schedules including: coordinate calendars for several managers or coordinates events for department.


• Proofread and edit manuscripts, perform library or literature searches, and help to create and edit presentation materials. Work with less direction with ability to create more advanced material.


• Helps to prepare and edit grant applications and other related materials with less direction and more applicable knowledge of the process.


• Perform transcription of dictated physician notes.


• Attend practice team meetings, staff meetings, team huddles, and other meetings as requested; participate in meeting and team roles as requested.


• Coordinate and help set agenda for face-to-face meetings with providers in practice.


• Frequently review department and individual performance metrics; work continuously toward improvement goals.


• Assist with supply management for work area.

JOB SPECIFIC SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)



Addendum C




PHYSICAL/ENVIRONMENTAL REQUIREMENTS OF JOB



Indicate requirements and frequency by placing an "X" in the appropriate box.



Work Environment:




Activity




None




1-25%




25-50%




50-75%




Over 75 %



Outdoor weather conditions


X


Extreme cold (non weather)


X


Work in high place(s)


X


Work in confined space(s)


X


Risk of electrical shock


X


Risk of radiation exposure


X


Exposure to blood borne pathogens


X


Flammable/explosive gases


X


Toxic / caustic chemicals


X


Dust or other irritants


X


Grease or oils


X


Hazardous specimens


X


Exposure to lab animals


X


Infectious / contagious disease


X


Cleaning agents/chemicals


X


Hot equipment


X


Noisy equipment


X


Humid or wet conditions (non -weather)


X


Other



Lifting/Carry Requirements of this job:



No Lifting required


No Carrying required



Number of pounds




Amount of Time




1 - 25%




25 - 50%




50 - 75%




Over 75%




Lift




Carry




Lift




Carry




Lift




Carry




Lift




Carry



Up to 10 pounds


X


X


Up to 25 pounds


X


X


Up to 50 pounds


X


X


Up to 100 pounds


Over 100 pounds



Working Conditions:




Push/Pull Requirements of this job:



No Pushing required


No Pulling required



Number of pounds




Amount of Time




1 - 25%




25 - 50%




50 - 75%




Over 75%




Push




Pull




Push




Pull




Push




Pull




Push




Pull



Up to 10 pounds


X


X


Up to 25 pounds


X


X


Up to 50 pounds


Up to 100 pounds


Over 100 pounds



Physical Activity requirements of this job:




Activity




Amount of Time Spent




None




1 - 25%




25 - 50%




50 - 75%




Over 75%



Stand


X


Walk


X


Sit


X


Use of hands requiring fine motor skills and sense of touch


X


Move / rotate / bend wrist(s)


X


Type / use keyboard or other data entry device


X


Reach with hands and arms


X


Climb stairs


X


Climb ladder or other equipment


X


Drive / operate motor vehicle


X


Balance


X


Stoop, kneel, crouch, bend, crawl


X


Speak


X


Hear


X


Taste


X


Smell


X


Other



Vision Requirements of this job:




Vision Requirement




Required




Not Required



Close vision


X


Distance vision


X


Color vision


X


Peripheral vision


X


Depth vision


X


Ability to adjust focus


X


Other



Safety equipment used while performing this job:



Safety eye glasses



Required




Not Required



Filter lens (welding/soldering)


Face shields


Ear plugs or Mufflers


Surgical mask / dust mask


Self contained breathing apparatus (SCBA)


Other



Level of noise typical in this week environment:



Very quiet


Quiet


Moderate


X


Loud


Very loud



Qualifications

QUALIFICATIONS



Level of education required:

• Minimum of a high school diploma or GED, Bachelor's degree preferred.


• Bilingual a PLUS!

Work experience required:

• 3-5 years in a health care setting preferred.


• Excellent organizational skills.


• Knowledge of Medical Terminology is preferred.


• Computer knowledge required: Windows, MS Outlook, MS Word and MS Excel.


• Ability to prioritize work and meet deadlines, and work under pressure.


• Ability to use discretion in confidential matters.


• Ability to read, write and articulate in English is required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:




Technical skills required:

• Knowledge of practice operations and standards.


• Understanding of procedures including filing, copying, scanning, printing, and faxing.


• 
  Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.


• 
  Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.


• 
  Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.


• 
  Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. May respond directly on behalf of manager/provider without direction or instruction.


• 
  System Skills: Ability to type and enter data effectively and at a more advanced level. Intermediate level computer skills including the ability to use word processing, spreadsheet, database and presentation applications.


• Intermediate understanding and use of medical terminology.


• Intermediate comprehension of billing and fiscal information.


• Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

WORKING CONDITIONS:



Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.



HOSPITAL WIDE RESPONSIBILITIES:



Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.



EEO Statement

Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Apply Now