Provides patient check-in and check-out, reviewing records to ensure patient insurance and demographics information is accurate and complete
Receive payments, confirm insurance eligibility, enter billing data, and resolve patient accounts
Coordinates scheduling of any patient appointments to allow for effective treatment and patient care
Assists with all inquiries in the clinic office including walk-in patients, scheduling clinic appointments, and follow-ups
Serves as a resource for clinical protocols and payment/billing information for patients
Assists in emergency or problem situations
Serves as back-up for clinical office staff as needed
Maintains office supplies, and other administrative duties as needed
Assists in maintenance and organization of patient medical records
May reconcile and analyze reports for rebilling and finalizing daily logs
High school diploma or GED
6 months of related experience
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Career Level: Foundational
Job Function: Health Services
Job Family: Clinic Operations
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Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.
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Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
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