Remote Customer Retention Representative at PREMIER Bankcard LLC in DAKOTA DUNES, South Dakota
Posted in General Business 30+ days ago.
Type: Full-Time
Job Description:
Location: Dakota Dunes, SD
Shift: Evenings, Weekends
Job Status: Full-Time and Part-Time
Pay: $15.00-$17.50/hour Starting, Additional Monthly Incentives Available
Company: PREMIER Bankcard
About the Role
PREMIER Bankcard is looking to expand its Retention team with strong communicators & problem solvers. This mission critical role will handle inbound account closure requests and make outbound activation calls to customers. Success in this role is measured by resolving customer concerns rather than focusing calls per hour. Our team will provide you the coaching and assistance you need to help achieve results and earn terrific performance incentives!
- Customer communications via inbound calls with an emphasis on high quality service
- Take and process payment information
- Answer billing inquiries and other common questions
Full-time hours:
Monday - Friday 12:30 p.m. - 9:00 p.m., every other Saturday 8:00 a.m.- 4:30 p.m.
Part-time shifts available 20 - 35 hours per week:
2:00 p.m. - 9:00 p.m. every other Saturday 8:00 a.m. - 4:30p.m
To ensure you’re equipped for success, we deliver an extensive paid training program, up to 3 weeks in length. You will complete classroom training that includes both hands-on learning and side-by-side mentoring. We also offer ongoing training opportunities for continuous improvement. No experience necessary!
Job Duties and Responsibilities
- Responds to telephone inquiries regarding various call types to include, but not limited to account closures, account re-opening, and activation.
- Utilizes the outbound dialer on various call types to include, but not limited to, account closures, account re-opening, and activation.
- Utilizes various retention techniques (account benefits, financial incentives, or cross sell products) to maintain our account base.
- Maintains accurate account records.
- Reports unusual account/application activity to management.
- Maintains department standards as approved.
Pay and Benefits
Base wage starting at $15-$17.50/hr. based on prior experience. Want to earn more?
PREMIER offers the opportunity to increase your take home pay!
- Potential for TWO wage increases & promotions within one year!
- Monthly Incentives – up to $1,500 for highest performers
- Contest Money
- Shift Differential up to 20%
- Bilingual skills will be compensated in the form of a 10% differential.
- Various shift options for full & part-time hours
In addition to our outstanding base wage earnings & incentives, PREMIER also offers a competitive benefits package.
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Full medical benefits for 20+ hours/week withFREE dental and vision coverage.
- Generous time off plans including PTO, Sick Pay, and Bonus Days.
- 401(k) – dollar-for-dollar match up to 5%of total compensation, 100% associate-owned
- Employee Wellness Program
- Special discounts and offers for events at the Denny Sanford PREMIER Center.
- Learn more about the PREMIER Community here!
- Check out an in-depth look at PREMIER benefits!
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Paid Community Volunteer Hours - PREMIER averages 30,000 hours of volunteer hours per year! - Fun Employee Parties!
Our Culture
At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health and wellness, fun and giving back. This is an environment where you will be rewarded, valued and celebrated for your hard work. We provide our employees a robust and expanded package of health benefits, incentives, growth and career advancement opportunities and some pretty epic parties—from concerts by big-name artists to giving away cars. We believe in investing in our employees, their families and our communities.
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