Command and Control Center Representative (Day Shift) at Interface in Plano, Texas

Job Description:

Command and Control Center Representative (Day Shift)




This is a Non-Exempt position starting at $17.50 - 18.50/hr.



$1/hr more if Bilingual (Spanish)


Sign up now and be eligible for our quarterly bonus program, with the potential to earn an additional $3,000 annually!



Please note favorable results on a pre-employment drug screening and background check are required.




Increasing Safety! Deterring Theft! Ensuring Protection!

Do you thrive under pressure? When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people? Are you looking for a company that provides in-depth training and support? If you answered "Yes" to these questions, then this is the ideal job for you!


The Interface office located in Plano, Texas is the national leader in interactive risk management. We are actively seeking a dynamic and team-oriented individual to join our company as an Alarm Monitoring Control Center Representative (Second Shift) in our Command and Control Center! Candidates must be customer service-oriented, eager to learn, and appropriately responsive to stressful situations.



KEY DUTIES INCLUDE:

• Responding to alarm activations to maintain top security protocol


• Visually and audibly monitor surveillance activity to:




• Deter Theft


• Increase safety


• Drive total protection




• Contacting police for emergencies


• Writing reports dealing with loss prevention intervention, video surveillance, etc.


• Other customer service-related activities such as:




• Customer queries and assistance


• Safety precaution awareness


• Monitor for employee theft


• Voice down communication with clients

The key duties of the Command and Control Center Representative (Day Shift)in the call centerinclude conducting visual tours of client locations, resolving customer issues, writing reports, and updating system information. Candidates must be dependable and possess excellent communication skills.



Job Requirements



Job Requirements:

• Ability to work day shift, 6:30 PM CST - 3:15 PM CST (to apply for other shifts, please view other postings)


• Must be available to work overtime and may be assigned mandatory overtime if the need arises


• Bilingual/Spanish speaking candidates are a plus


• 2 years of office environment experience preferred


• 1-year prior call center experience preferred


• Security industry and/or Dispatching experience a plus


• Ability to view and monitor surveillance cameras for emergencies, illegal activity, and other threats


• Act as a liaison between the customer and appropriate emergency departments (i.e. police)


• Strong oral and written communication skills


• Strong computer skills, comfortable learning new software (typing speed of 30 wpm minimum)


• Working knowledge of Microsoft office products beneficial


• Must have the ability to prioritize and multi-task


• Strong attention to detail and precision is imperative

***Candidates who are bilingual, please be sure to let us know on your cover letter/resume***



Extra Steps to Ensure Our Staff's Safety During these Time

• 
  This is an in-office position so we are following the CDC guidelines.
  


• 
  If you are not fully vaccinated for COVD-19, it is recommended that you wear a mask and practice a social distance at all times while in the office.
  


• 
  We are taking every effort to ensure the safety of our staff by performing nightly electrostatic cleaning, increased daily cleaning by our cleaning crew, easy access to hand sanitizer and wipes, temperature reading camera at the front door, and handsfree door openings.
  

About Interface

Founded in 1995, Interface helps consumer-facing, multi-location enterprises accelerate digital transformation by delivering next-generation business security, networking, and business intelligence services. By employing the brightest minds in the industry, Interface delivers innovative solutions built using cutting-edge technologies with a focus on superior customer experience. Many of the nation's leading consumer brands across retail, restaurants, financial services, and hospitality industries rely on Interface to thrive and grow.


Interface Security Systems is committed to building a better future by delivering relentless support to our customers, caring for our employees, and giving back to our communities. If you are on a quest to find a meaningful career, Interface is the place where you can make an impact and see how teamwork and our culture of excellence can create great outcomes. Apply today, see what's possible.



Equal Employment Opportunity Policy

Interface Security Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply Now